Capability requirements: The individual for this position must…

1. Love our Lord and commit to our mission, which is, "We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments".

2. Embody and embrace our Values, which are:
• Urgent Pursuit
• Sacrificial Service
• Intentional Development
• Clear Communication
• Complete Alignment
• Excellent Execution

3. Have and prioritize exceptional customer service.

4. Have excellent written and verbal communication skills.

5. Have strong sense of order, structure, and systemization.

6. Have demonstrated capabilities as a leader, specifically in the areas of developing people, driving effective teamwork, and motivation.

7. Have demonstrated ability to think strategically and make decisions based on perceived value creation.

8. Possess technical proficiency with Excel, NCR Silver & ADP Workforce Now for payroll processing (OR have proficiency and ability to learn quickly).

Time Requirements:

With sensitivity to personal and family needs, this position will require a minimum of 40 in-store working hours per week. This time will be a 75/25 split – 75% spent actively working on the floor in receiving, processing and retail; 25% spent on other leadership, management, and administration duties.

Travel Requirements:

Intermittent travel to Vapor HQ for meetings, and potentially to other VTS locations. Infrequent travel to our international centers may be offered.

Position duties:

The Assistant Store Manager will be responsible for providing leadership of the VTS location by aiding the Store Manager in operating a Vapor Thrift Store within the parameters of agreed-upon policies and procedures. The Assistant Store Manager will serve as a player-coach, an integral member of the organization that effectively fulfills both productive and leadership roles simultaneously.

1) Cultural Leadership
• Drive culture formation in Associates via cultural development systems
• Drive mission, vision, and values engagement with Associates
• Drive cultural accountability via regular meetings with Associates

2) Performance Leadership
• Assist in sourcing new Associate candidates, interviews, hiring and
discipline/termination
• Identify policy and procedural gaps inside store processes
• Drive performance accountability via regular meetings with Associates

3) Administration
• Open and close the store
• Assist with scheduling, payroll and other “back office” duties as needed

4) Drive "Operational Excellence" throughout the store
• Drive adherence to process and procedure for effectiveness and efficiency of
receiving, processing and retail operations
• Drive an exceptional donor/customer experience
• Be maniacal about cleanliness, order, convenience, safety, kindness, knowledge and
exceptional customer service
• Primary point of responsibility for the interior excellence appearance of the store
• Work regular hours in all areas of the store: receiving, processing & retail
• Drive an exceptional customer experience in the Retail side of the store

5) Propel Revenue and Profitability Growth
• Identify gaps in processes/systems hindering revenue/profitability growth
• Connect revenue & profitability growth with missional impact


Note: Incumbent must be willing to execute other duties as assigned by the Store Manager.