The Manager manages expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the Back of House through effective leadership/management of staff positioning, quality, safety, and cleanliness. This position works closely with the Director of Procurement to ensure operational goals are met and that our team members are equipped and led to be successful.
 Ability to stand for up to 8 hours and lift up to 40 pounds
 Ability to multitask
 Ability to work at a quick, yet efficient and thorough pace
 Team-oriented, adaptable, dependable, and strong work ethic
 Positive attitude
 Customer service-oriented
 Ability to communicate effectively with guests and team members


Food Safety:

Maintain food safety and cleanliness standards

Daily upkeep of quality control

Execution of systems that ensure a refreshingly clean environment (timers)Implementation and Operations of keeping a clean and food-safe environment to serve and protect our guests

Equip Team Members:

Coaching, teaching and training team members on policies and procedures and create a positive work environment for everyone

Trains and puts into the shift ideas given by Directors in order to accomplish yearly goals

Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.

Develop a restaurant culture of growth and hospitality minded team members and leaders. culture of product knowledge, stewardship, excitement and generosity.

Effectively coach and give direction

Assist in training of new hires, set the tone for a shift and act as a role model
for our team

Facilities and Equipment:

Work with team members to properly steward restaurant equipment

Communicate equipment repair needs to Directors

Ensure stewardship systems are taking place throughout the restaurant

Open and/or close the restaurant leading the shift as a key holder if necessary

Financial Performance:

Effectively manage productivity throughout each shift

Monitor and reduce waste through proactive coaching and by setting the example

Maintain vision alignment with the Operator and the Director - Back of the House Financial Management:

Drive sales growth mentality and encourage creativity and innovation throughout the business.

Organizational Alignment:

Develop a restaurant culture of growth and hospitality minded team members and leaders.

A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

Aligning daily practices with the vision of the organization


Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high-performance teams throughout Chick-fil-A.

Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

Working with Director - Back of the House Director during hiring process, completing resume screening, interviews and reference checks as necessary.

Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Effectively lead the back of house team

Overseeing team members in preparing, cooking and presenting food safely, quickly and efficiently to meet the highest Chick-fil-A standards.
Special Instructions
Please do not send any emails, resumes, or call.
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Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

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Chick-fil-A Crystal City
2200 Crystal Drive G
Arlington, VA 22202
(703) 261-9786
Hours of operation
  • Mon: 7:00 AM - 10:00 PM
  • Tue: 7:00 AM - 10:00 PM
  • Wed: 7:00 AM - 10:00 PM
  • Thu: 7:00 AM - 10:00 PM
  • Fri: 7:00 AM - 10:00 PM
  • Sat: 7:00 AM - 10:00 PM
  • Sun: Closed