The General Manager’s objective is to partner with the Operator to align the business with the corporate purpose “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.” It is the goal of the General Manager to facilitate an environment that seeks to treat all team members with honor, dignity, and respect. The General Manager will strive to nurture and maximize talent to benefit each individual and the business. The General Manager role is primarily responsible for creating and executing strategies to grow sales and to oversee that the restaurant runs smoothly focusing on Food Quality & Safety, Genuine Hospitality, and Order Accuracy & Speed. The General Manager is always looking for new ways to grow the business, develop emerging leaders, and refine operational systems that enables team members to offer a “REMARK”able experience to all guests.
Support operational success for both FOH and BOH
Develop Team Leaders, Shift Supervisors, and Directors
Lead projects and strategic business projects
Daily operations cash management
Break compliance and adherence to all safety and security procedures
Passionately optimistic about our guest experience
Cultivate a Food Safety Culture
Stay up to date on product rollouts, LTOs, and promotional materials
Ensure Stewardship of all resources
Track all training progress with New Team Members
Facilitate Leader meetings – with the Operator
Finds opportunities to be generous with our guest and our team
Handles and documents all Team Member coaching, disputes, and corrections with grace and clear communication
Engages in immediate problem resolution and short-term plans to correct critical issues
Engages in Long-term Planning of ‘Layers of Leadership’ and business planning
Special Instructions
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Chick-fil-A Grandview Yard
Hours of operation
  • Mon: 6:00AM-10:00PM
  • Tue: 6:00AM-10:00PM
  • Wed: 6:00AM-10:00PM
  • Thu: 6:00AM-10:00PM
  • Fri: 6:00AM-10:00PM
  • Sat: 6:00AM-10:00PM
  • Sun: Closed