Responsibilities

- Serve as the first point of contact for new and existing clients

- Complete client intake forms, documentation, and eligibility verification

- Schedule appointments, classes, assessments, and follow-ups

- Maintain accurate client records in compliance with privacy standards

- Coordinate communication between trainers, wellness staff, and clients

- Perform administrative tasks during remote shifts, including data entry and record review

- Support on-site operations by assisting with check-ins and client flow

- Respond to phone calls, emails, and messages in a timely and professional manner

- Ensure intake processes are organized, efficient, and client-focused

- Follow company policies, procedures, and confidentiality guidelines

Qualifications

-High school diploma or equivalent (additional certifications a plus)

- 1+ year of experience in intake, administrative, customer service, or healthcare/fitness settings preferred

- Strong communication and interpersonal skills

- Excellent organization and attention to detail

- Comfortable using scheduling systems, CRM software, and digital tools

- Professional, friendly, and client-focused demeanor

Why Join Us

- Full-time stability

- Work From Home schedule

- Positive, wellness-focused company culture

- Opportunity to grow within the fitness and wellness industry