Director of Operations
Description
The Operations Director at Chick-fil-A at Frederick North delivers operational excellence, fosters personal growth of its Team Members, and delivers quality customer experiences. The Operations Director reports directly to the Restaurant Owner/Operator and develops all Managers and mid-level leaders on the leadership team. The Operations Director sets the standard for operational excellence and leads by example.
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Requirements/Responsibilities
Who We Want And What You Will Do:
1. Be a Servant Leader
Places others before self
Creates opportunity for others to achieve success
Assumes responsibility and does not shift blame to others
Empathizes with members of the team to lead from a place of trust
2. An Organizational Leader
Strong communication/verbal skills
Situational aware to organize and reallocate priorities as needed
Strong attention to detail within the restaurant
3. Be Growth Minded
Actively works to develop leadership team, and ensure leadership is growing future leaders
Entrepreneurial mindset, constantly improving and achieving new levels of excellence
Seeks to grow sales and profitability of the restaurant
4. Ensure Food Safety
Ensure SAFE Daily Critical evaluations are being completed (2x/day minimum)
Ensure the restaurant is clean and maintained throughout the day
Ensure all Team Members prepare and serve food in accordance with Chick-fil-A, Inc. best practices
5. Create a Good Guest Experience
Ensure cleanliness, speed, and taste remain in the top 20%
Ensure hospitality is REMARK-able by demonstrating second-mile service
Ensure table touch-ins are consistently performed by dining room staff
Desired Qualifications:
* 4 Year Higher Education Degree or beyond preferred
* 4-5 years of leadership experience leading a large team
* 4 years or more of experience within the restaurant or food industry
* Experience in both Front of House and Back of House operations of a restaurant
* 40 - 45 hours a week availability, evening and Saturday availability
* Strong analytical and problem-solving skills
* Excellent computer skills
* ServSafe Food Protection Manager Certified
* Experience working in a Chick-fil-A restaurant is a plus
We Offer:
* Competitive wages ($20-$26 hourly)
* Health insurance contributions
* 401K with Profit Sharing
* Sundays off (including Christmas and Thanksgiving)
* Uniform stipend
* Free employee meals
* Educational scholarship
* Professional development
* Fun Team environment
1. Be a Servant Leader
Places others before self
Creates opportunity for others to achieve success
Assumes responsibility and does not shift blame to others
Empathizes with members of the team to lead from a place of trust
2. An Organizational Leader
Strong communication/verbal skills
Situational aware to organize and reallocate priorities as needed
Strong attention to detail within the restaurant
3. Be Growth Minded
Actively works to develop leadership team, and ensure leadership is growing future leaders
Entrepreneurial mindset, constantly improving and achieving new levels of excellence
Seeks to grow sales and profitability of the restaurant
4. Ensure Food Safety
Ensure SAFE Daily Critical evaluations are being completed (2x/day minimum)
Ensure the restaurant is clean and maintained throughout the day
Ensure all Team Members prepare and serve food in accordance with Chick-fil-A, Inc. best practices
5. Create a Good Guest Experience
Ensure cleanliness, speed, and taste remain in the top 20%
Ensure hospitality is REMARK-able by demonstrating second-mile service
Ensure table touch-ins are consistently performed by dining room staff
Desired Qualifications:
* 4 Year Higher Education Degree or beyond preferred
* 4-5 years of leadership experience leading a large team
* 4 years or more of experience within the restaurant or food industry
* Experience in both Front of House and Back of House operations of a restaurant
* 40 - 45 hours a week availability, evening and Saturday availability
* Strong analytical and problem-solving skills
* Excellent computer skills
* ServSafe Food Protection Manager Certified
* Experience working in a Chick-fil-A restaurant is a plus
We Offer:
* Competitive wages ($20-$26 hourly)
* Health insurance contributions
* 401K with Profit Sharing
* Sundays off (including Christmas and Thanksgiving)
* Uniform stipend
* Free employee meals
* Educational scholarship
* Professional development
* Fun Team environment
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Frederick North
2401 Monocacy Blvd.
Frederick, MD 21701
chick-fil-a.com/locations/md/frederick-north
Frederick, MD 21701
Hours of operation
- Mon: 06:30 AM-10:00 PM
- Tue: 06:30 AM-10:00 PM
- Wed: 06:30 AM-10:00 PM
- Thu: 06:30 AM-10:00 PM
- Fri: 06:30 AM-10:00 PM
- Sat: 06:30 AM-10:00 PM
- Sun: Closed