The Operations Director at Chick-fil-A at Frederick North delivers operational excellence, fosters personal growth of its Team Members, and delivers quality customer experiences. The Operations Director reports directly to the Restaurant Owner/Operator and develops all Managers and mid-level leaders on the leadership team. The Operations Director sets the standard for operational excellence and leads by example.
Who We Want And What You Will Do:

1. Be a Servant Leader

Places others before self
Creates opportunity for others to achieve success
Assumes responsibility and does not shift blame to others
Empathizes with members of the team to lead from a place of trust

2. An Organizational Leader

Strong communication/verbal skills
Situational aware to organize and reallocate priorities as needed
Strong attention to detail within the restaurant

3. Be Growth Minded

Actively works to develop leadership team, and ensure leadership is growing future leaders
Entrepreneurial mindset, constantly improving and achieving new levels of excellence
Seeks to grow sales and profitability of the restaurant

4. Ensure Food Safety

Ensure SAFE Daily Critical evaluations are being completed (2x/day minimum)
Ensure the restaurant is clean and maintained throughout the day
Ensure all Team Members prepare and serve food in accordance with Chick-fil-A, Inc. best practices

5. Create a Good Guest Experience

Ensure cleanliness, speed, and taste remain in the top 20%
Ensure hospitality is REMARK-able by demonstrating second-mile service
Ensure table touch-ins are consistently performed by dining room staff

Desired Qualifications:

* 4 Year Higher Education Degree or beyond preferred
* 4-5 years of leadership experience leading a large team
* 4 years or more of experience within the restaurant or food industry
* Experience in both Front of House and Back of House operations of a restaurant
* 40 - 45 hours a week availability, evening and Saturday availability
* Strong analytical and problem-solving skills
* Excellent computer skills
* ServSafe Food Protection Manager Certified
* Experience working in a Chick-fil-A restaurant is a plus

We Offer:

* Competitive wages ($20-$26 hourly)
* Health insurance contributions
* 401K with Profit Sharing
* Sundays off (including Christmas and Thanksgiving)
* Uniform stipend
* Free employee meals
* Educational scholarship
* Professional development
* Fun Team environment
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A - Frederick North
2401 Monocacy Blvd.
Frederick, MD 21701
(240) 529-1400
Hours of operation
  • Mon: 06:30 AM-10:00 PM
  • Tue: 06:30 AM-10:00 PM
  • Wed: 06:30 AM-10:00 PM
  • Thu: 06:30 AM-10:00 PM
  • Fri: 06:30 AM-10:00 PM
  • Sat: 06:30 AM-10:00 PM
  • Sun: Closed