Key Results we are looking for:
1) Effectively Execute Every Catering Order with Excellence
2) Be an ambassador for the Chick-fil-A culture with every interaction

REPORTS TO: Operations Director
1) Effectively Execute Every Catering Order with Excellence
Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service.

Responsibilities include:
● Input a catering orders
● Complete all set-up and preparation for each catering order: boxes,
utensils, sauces, bags, etc.
● Have the TMS bags ready for kitchen to load
● Deliver catering orders
● Complete all the set-up on site for the Guest
● Once a catering order has been received, coordinate with the Kitchen
Leadership on fulfillment
● Put all catering related items away upon return to the store
● Cash out the catering order upon delivery
● Keep the catering spreadsheet tracker up to date
● Keep inventory of catering supplies and inform Ops Dir of ordering needs
● Create any systems or processes to improve our catering service
● Make necessary decisions to honor our commitment to our Guests
Measureable or Identifiable Goals:
● Catering orders are delivered or ready on-time and accurately fulfilled
● Kitchen stays informed and involved in catering preparation and

Be an ambassador for the Chick-fil-A culture with every interaction
Whether interacting internally with CFA Team Members, or externally with our Guests, foster and protect our reputation for remarkable service.
● Practice the “Core 4” always
● Remain attentive and courteous with our Guests
● Look for opportunities to deliver 2nd Mile Service
● Resolve Guest concerns, complaints or issues promptly, competently and
● Work with the kitchen team to positively resolve any operational issues
Measureable or Identifiable Goals:
● Our catering guests become raving fans: bringing us repeat business and
voluntarily giving us referrals
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A - Grand Rapids
2750 E Beltline Ave SE
Grand Rapids, MI
(616) 464-2697
Hours of operation
  • Mon: 6:30am - 9:00pm
  • Tue: 6:30am - 9:00pm
  • Wed: 6:30am - 9:00pm
  • Thu: 6:30am - 9:00pm
  • Fri: 6:30am - 10:00pm
  • Sat: 6:30am - 10:00pm
  • Sun: Closed