A leader who is part of the Chick-fil-A White Oak Village family, will develop colleagues and Team Members to provide the highest quality service experience by using tools and systems to create an environment that produces a positive influence on all those that come into contact with our organization. Leaders are responsible for enriching the culture relative to the CFA purpose and values. Leaders execute strategies and put ideas into action across all critical success factors that drive the restaurant towards our vision. Training, although continuous, initially includes 5 weeks of personalized training with guidance from current leadership.

Leadership and/or management experience not required but preferred. Quick service or restaurant experience not required but preferred.

Vision: Every Team member is cared for to ensure a “REMARK”able” experience for all our guests.

Key Initiatives:

People – Develop people and teams to meet the goals of the business.

Processes – Provide servant leadership that results in FOH operational excellence.

Communication – Provide relevant communication to Operator, GM, Restaurant Ops Director, Directors, ADs, Team Leaders and team.
-Passionate and energetic
-People person – good at relationship building
-Great communication skills
-Active listener
-Asks clarifying questions
-Delivers clear directions, instructions, guidance
-Effective at empowering and encouraging others
-Eye for detail
-Excellent verbal and written communications skills
-Effective organizational skills- keep track of multiple tasks, situations, people, etc.
-Ability to work well within self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes/goals
-Willingness to deal with stressful situations
-Positive disposition in working with customers and fellow employees
-Ability to oversee a team
-Continual Learner
-Good conflict-resolution skills: clearly describe and communicate situation, working together with others to obtain appropriate, respectful, and effective solutions
-Creative problem-solving skills: ability to comprehend the big picture yet develop and implement creative solutions to ensure that the individual pieces will be effectively put in place for successful outcomes
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A - White Oak Village
4443 S Laburnum Ave.
Richmond, VA 23231
(804) 236-4601
Hours of operation
  • Mon: 6:30 AM – 10:00 PM
  • Tue: 6:30 AM – 10:00 PM
  • Wed: 6:30 AM – 10:00 PM
  • Thu: 6:30 AM – 10:00 PM
  • Fri: 6:30 AM – 10:00 PM
  • Sat: 6:30 AM – 10:00 PM
  • Sun: Closed