Key Responsibilities

Answer & Manage Calls:
-Handle up to four incoming phone lines alongside teammates
-Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies

Appointment Scheduling:
-Book, confirm, reschedule, and cancel appointments using Cornerstone
-Maintain a balanced daily schedule to optimize patient flow
-Client Check-In/Check-Out:
-Greet clients in person, verify patient and owner information, and update records
-Process payments (cash, card, CareCredit) and discuss payment plan options when needed

Administrative Tasks:
-Fax patient charts to specialists or referring vets as requested
-Contact clients with normal bloodwork results and document all communications in Cornerstone
-Log prescription refill requests promptly and accurately
-Run end-of-day reports, balance cash drawer, and prepare deposit

Clinic Support & Education:
-Restock office supplies (forms, prescription pads) and maintain the coffee bar
-Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment
-Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out