Doctor.com was founded in 2012 with the mission of helping healthcare organizations deliver a better customer experience at every step of the digital patient journey. Healthcare practitioners today struggle to thrive in an increasingly digital and consumer-driven world, lacking expertise or effective solutions. And, as patients, the care-seeking experience is often frustrating and arduous. By introducing a “customer experience” mindset to organizations — one that is value-based, modern, and efficient — we can help evolve the healthcare industry.