• Be knowledgeable in all the functional and procedural aspects of the restaurant to be able to effectively role model, train and coach
• Be actively involved in developing Team Members by having one-on-one conversations and mentoring Team Members in how to do things the right way every time
• Understand how to manage productivity and expenses, including food and labor costs
• Be available to open and/or close the restaurant, and be knowledgeable and confident in all opening and closing systems and procedures
• Clock Team Members in and out from their shifts and administer breaks
• Be knowledgeable on catering orders from start to finish and able to fulfil all catering orders accurately and timely
• Adhere to daily checklist completion and show delegation ability
• Understand and execute disciplinary actions as needed
• Must be able to see things in a holistic manner and make decisions quickly
• Must be highly adaptable in stressful situations (staffing inconsistencies, unexpected sales volume, unsatisfied guests)
• Ability to execute all Quality Control and Safety procedures as well as accompany Inspectors around the restaurant for announced and unannounced inspections
• Possess excellent written and verbal communication skills
• Willingness to take initiative in approaching Team Members and Team Leaders about coaching conversations
• Must be able to receive constructive criticism and feedback
• Must be professional in actions, speech and appearance
• Demonstrate maturity and patience in dealing with guests and Team Members
• Delivering a “REMARK”able experience to all Guests and Team Members
• Must have a thorough knowledge of the Winning Hearts strategy and execute it daily
• Must have a balance between personal and professional and treat all team members equally and fairly
• Exemplify the following characteristics at all times: knowledge, sense of urgency, leadership, good character, positive attitude, respect, dependability and reliability
• Maintain a thorough knowledge of all Chick-fil-A at Baxter Village policies and procedures
• Understand restaurant systems and processes – how they work, why they’re important, and how they help the business grow, and possess the ability to communicate and demonstrate these to the Team
• Consistently execute procedures with excellence while not taking short cuts
• Be a role model to team members, and understand that team members are looking to you to model the behaviors and attitudes required by the entire team
• Maintain annual training certifications in all areas of the restaurant
• Incorporate all available training resources provided to you in the form of technology and tools provided