-Responding to customer inquiries: Promptly addressing customer questions and concerns that come through the live chat feature on the website.

-Providing product information: Explaining features, benefits, and pricing of products or services to potential customers.

-Troubleshooting issues: Identifying and resolving customer problems related to orders, accounts, or service usage.

-Order processing: Assisting customers with placing orders through the online platform.

-Customer account management: Updating customer information and managing account details as needed.

-Escalating complex issues: Identifying issues that require further assistance from other departments and transferring customer interactions accordingly.

-Maintaining customer satisfaction: Ensuring a positive and helpful interaction with each customer through timely responses and professional demeanor.


Required skills:
-Excellent communication skills: Clear and concise writing, active listening, ability to explain complex information in simple terms.

-Typing proficiency: Fast and accurate typing to keep up with real-time chat interactions.

-Problem-solving skills: Ability to analyze customer issues, identify solutions, and implement them effectively.

-Technical proficiency: Familiarity with live chat software and company internal systems.

-Customer service orientation: Strong focus on providing a positive customer experience.

-Ability to multitask: Managing multiple chat conversations simultaneously while maintaining quality service.