Key Performance Elements/Essential Functions

Responsible for promoting the Mission, Core Values & Disciplines of the Company, setting the standard for the restaurant through leadership by example.
Manages operations of the restaurant.
Complete understanding of all Company policies, procedures, and operating standards.
Ensures compliance with operational standards, Company policies, federal/state/local laws, and ordinances.
Oversees and assists with the inventory, purchasing, receiving and storage of Company specified products.
Supervises the quality of food preparation, current SMK offerings, raw product specifications, and Company Standards.
Ensures a harassment free environment for all Team Members and Managers.
Clearly communicates Company direction to all personnel.
Resolves all guest complaints through BLAST and honoring the guarantee, striving for a flawless recovery to build brand loyalty.
Trains, coaches, and counsels Team Members and facilitates their development.
Manages new hires, changes of status and disciplinary action for Team Members to ensure accurate and timely payroll and record-keeping.
Develops, oversees and assists in local store marketing (LSM) efforts while maintaining brand standards.
Responsible for rolling out new menus, products and promotions.
Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and appearance standards according to Toppers Pizza operational guidelines.
Upholds safety and security standards at all times.
Hires, supervises, develops, and when necessary, terminates Team Members.
Creates schedules, following established Company guidelines and procedures, while maintaining established budgetary goals including but not limited to food and labor costs.
Oversees the scheduling of Team Members, making sure there are sufficient workers present to cover peak service periods within approved budgetary guidelines, while working toward eliminating Team Member turnover and overtime.
Ensures security of the restaurant and its contents.
Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.
Ensures that all operations, recipe and specifications tools are current and maintained.
Overall Profit & Loss awareness and accountability.