Responsibility Of Phone Receptionist-DME

• Process request for patient and facility orders accurately and timely.
• Ensure Shan Medical client satisfaction by processing request timely.
• Answer all calls and emails in a timely manner following up when necessary.
• Develop and maintain working knowledge of current products and services offered.
• Complete insurance verification to determine patient's eligibility.
• Ability to navigate multiple online EMR systems.
• Assist in the correct payer maintenance within Company systems and working with. correct department to ensure accurate setup.
• Facilitate resolution on customer complaints and problem solving.
• Maintain patient confidentiality and function within the guidelines of HIPPA and Company.
• Complete assigned Compliance training and other educational programs as required.
• Perform other related duties as assigned.

Education And Experience Requirement

• High School Diploma or equivalent.
• 1-2 years work-related experience in health care or intake.
• Excellent customer service communication ability.
• Work well independently and as part of a group.
• Ability to multi-task in a rapidly growing and changing environment.

Preferred Qualification

• 2-3 years Customer Service experience.
• General Knowledge of Medicare, Medicaid, Commercial and Managed Medicaid requirement preferred.
• DME experience preferred.
• Proficiency in Microsoft Office ( Word, Excel, etc) and virtual means of communication