The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.

Key Responsibilities

Operations & Execution:

-Oversee daily QSR operations in a fast-paced airport environment.

-Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.

-Manage food production, prep levels, and peak travel rush execution.

-Monitor inventory, food cost, waste, and ordering to maintain profitability.

-Ensure compliance with brand standards and airport authority regulations.

Financial Management:

Own and manage full P&L responsibility.

-Control labor costs through effective scheduling based on passenger flow and sales forecasts.

-Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.

-Meet or exceed sales, labor, and food cost targets.

Leadership & Staffing:

-Recruit, hire, and train management and crew members.

-Build and maintain a strong bench for shift leadership coverage.

-Coach team members on service standards, food safety, and efficiency.

-Create a positive, accountable, and team-oriented culture.

-Manage performance, conduct evaluations, and address employee relations issues.

Guest Experience:

-Deliver fast, friendly, and efficient service to domestic and international travelers.

-Resolve guest complaints quickly and professionally.

-Maintain high guest satisfaction scores and brand reputation.

Compliance & Safety:

-Maintain strict adherence to food safety standards and local health regulations.

-Ensure compliance with TSA, airport security requirements, and badging protocols.

-Enforce safety procedures to reduce workplace incidents.

Qualifications:

-5+ years of QSR or high-volume restaurant management experience.

-Proven track record managing $2M+ annual revenue preferred.

-Strong knowledge of food cost, labor management, and inventory controls.

-Experience leading large teams.

-Ability to work flexible hours including early mornings, late nights, weekends, and holidays.

-Must be eligible to obtain airport security clearance.

Key Competencies:

-High-energy, hands-on leadership style

-Strong operational execution skills

-Results-driven and financially accountable

-Excellent communication and coaching abilities

-Bilingual (English/Spanish) strongly preferred

Physical Requirements:

-Stand for extended periods

-Lift up to 50 lbs

-Work in a secure, high-traffic airport environment