Key Responsibilities
Provide first-level technical support to users experiencing hardware, software, and connectivity issues.
Respond to technical support requests through email, phone, chat, or an online ticketing system.
Troubleshoot common computer, printer, application, and internet connection problems.
Assist users with password resets, account access, software installation, and basic system configuration.
Document support requests, troubleshooting steps, and resolutions accurately.
Escalate complex technical issues to the appropriate IT personnel.
Help users navigate company systems, applications, and technology tools.
Follow established IT procedures and security guidelines.
Maintain professionalism, patience, and clear communication when assisting users.
Protect confidential information and follow company data security policies.

Qualifications
High school diploma or equivalent preferred.
Basic knowledge of computers, operating systems, software applications, and internet connectivity.
Strong problem-solving and troubleshooting skills.
Good verbal and written communication skills.
Ability to explain technical information in simple, understandable terms.
Comfortable using email, online communication platforms, and digital tools.
Strong organizational skills and attention to detail.
Ability to work independently in a remote environment.
Reliable internet connection and an appropriate workspace.
Willingness to learn new technologies and follow technical procedures.
Previous IT support experience or an IT-related certification is a plus but not required.

Benefits and Perks
Life Insurance
Dental Insurance
Vision Insurance
Retirement Plans
Paid Time Off (PTO)
Remote work environment
Part-time scheduling
Training and professional development opportunities
Opportunities to develop technical and customer support skills