-Lead by example and maintain a positive, productive work environment.
-Train, coach, and develop team members to meet Toppers Pizza standards.
-Help create employee schedules and ensure proper staffing levels.
-Hold team members accountable for attendance, performance, cleanliness, and customer service.
-Communicate effectively with employees and management.
-Help motivate the team and maintain strong employee morale.
-Assist with hiring, onboarding, and training new employees.

Store Operations:
-Oversee daily store operations and ensure company standards are consistently followed.
-Ensure orders are prepared accurately, efficiently, and on time.
-Monitor food quality, portioning, presentation, and freshness.
-Help manage inventory, food ordering, receiving, and proper product rotation.
-Follow and enforce food safety and sanitation procedures.
-Ensure the store is clean, organized, and properly maintained.
-Complete opening and closing procedures accurately.
-Help monitor labor, food costs, waste, and overall store performance.

Customer Service:
-Provide outstanding customer service and create a positive experience for every guest.
-Handle customer questions, concerns, and complaints professionally.
-Resolve issues quickly while protecting the customer relationship and the interests of the business.
-Ensure phone, online, carryout, and delivery orders are handled accurately and efficiently.

Food Preparation:
-Be willing and able to work alongside the team in all areas of the store.
-Assist with making fresh dough daily.
-Complete food prep and maintain proper food storage.
-Make, cut, box, and prepare pizzas and other menu items according to Toppers standards.
-Maintain cleanliness and organization throughout the kitchen and store.

Delivery & Driver Operations
-Help oversee delivery operations and ensure deliveries are completed efficiently and safely.
-Ensure drivers follow safe driving and delivery procedures.
-Monitor delivery times and help improve delivery efficiency.

Marketing & Sales
-Participate in local store marketing and promotional activities.
-Help build relationships within the local community.
-Promote Toppers Pizza products, specials, and promotions.
-Look for opportunities to increase sales and build repeat business.

Job Requirements
-Previous restaurant, retail, hospitality, or leadership experience preferred.
-Previous management experience is a plus, but we are willing to train the right candidate.
-Strong communication and leadership skills.
-Reliable and dependable with a strong work ethic.
-Ability to work in a fast-paced environment while maintaining a positive attitude.
-Ability to multitask and make good decisions under pressure.
-Strong customer-service skills.
-Must be willing to work nights, weekends, and holidays as needed.
-Ability to stand for extended periods and perform physical restaurant duties.
-Ability to lift and carry items as needed for normal restaurant operations.
-Must be willing to work hands-on in every area of the store.

What We Expect From Our General Manager / MIT

We are looking for someone who takes ownership. This position is not about simply standing behind a counter and giving instructions. Our managers are expected to work alongside the team and lead from the front.

Show up on time and be ready to work.
Lead by example every shift.
Treat employees and customers with respect.
Maintain high standards for food quality, cleanliness, and customer service.
Hold themselves and the team accountable.
Stay calm and productive during busy periods.
Communicate clearly and professionally.
Look for problems before they become bigger problems.
Keep the store moving efficiently.
Be willing to jump in wherever help is needed.