Summary of Key Responsibilities for Team Member, Crew Member (include, but are not limited to, the following):
* Makes decisions based on a guest-comes-first attitude.
* Provides quality food and beverages consistently by adhering to all recipe and presentation standards. Follows health, safety and sanitation guides for all products.
* Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
* Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
* Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
* Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
* Supports company sales events and promotions. Offers additional menu items to guests. Remains up-to-date with product knowledge and company communications.
* Ensures the safety of guests and Team Members by following A&W® policies and procedures, including those for cash handling and safety and security.
* Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
* Respects management’s authority and completes other duties as assigned.
Required Knowledge, Skills and Abilities:
* Strong interpersonal skills
* Effectively communicate, orally and in writing with Team Members and guests
* Learn new concepts and procedures quickly
* Work in a team environment
* Develop and maintain effective working relationships with Team Members

Physical Requirements:
* Able to lift up to 40 pounds.
* Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

Team Member, Crew Member is generally offered as a part time restaurant job.

Prior experience as Team Member, Crew Member, customer service, cashier, counter crew, or other part time restaurant job highly desirable.