Key Responsibilities
Provide professional technical assistance and customer support.
Respond to customer inquiries through email, phone, or online communication platforms.
Troubleshoot basic software, hardware, and connectivity issues.
Guide customers through step-by-step solutions.
Document customer interactions and maintain accurate support records.
Escalate complex technical issues to the appropriate department.
Maintain a professional, courteous, and customer-focused approach.
Follow company procedures and meet established performance expectations.

Qualifications & Requirements
High school diploma or equivalent preferred.
Strong verbal and written communication skills.
Basic computer skills and familiarity with internet-based applications.
Ability to learn new software and technical systems.
Strong problem-solving and organizational skills.
Reliable internet connection and a suitable remote work environment.
Ability to work independently and as part of a team.
Previous customer service or technical support experience is a plus, but not required.

Benefits & Perks
401(k) Retirement Plan
Health Insurance
Dental Insurance
Remote Work Opportunities
Flexible Part-Time Scheduling
Training and Professional Development
Supportive Team Environment
Opportunities for Career Growth