Live Chat Support
2049 W Market St
Lewisburg, PA 17837
https://kensoftinc.com
Lewisburg, PA 17837
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat:
- Sun:
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Description
We are seeking friendly, motivated, and customer-focused individuals to join our team as Remote Live Chat Support Representatives. This is an excellent entry-level opportunity for individuals looking to begin or grow their careers in customer service while enjoying the flexibility of working from home.
In this position, you will assist customers through online live chat, respond to general inquiries, provide helpful information, and ensure a positive customer experience. No previous experience is required, as training and guidance will be provided.
In this position, you will assist customers through online live chat, respond to general inquiries, provide helpful information, and ensure a positive customer experience. No previous experience is required, as training and guidance will be provided.
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Requirements/Responsibilities
Key Responsibilities
Respond to customer questions and inquiries through live chat.
Provide accurate information regarding products, services, and general account questions.
Assist customers with basic troubleshooting and issue resolution.
Maintain a professional, friendly, and helpful tone in all customer interactions.
Document customer interactions and update records when necessary.
Escalate complex customer concerns to the appropriate department.
Deliver excellent customer service while meeting established performance standards.
Qualifications & Requirements
High school diploma or equivalent preferred.
No prior customer service experience required.
Strong written communication and typing skills.
Basic computer skills and comfort navigating online platforms.
Reliable internet connection and a quiet work environment.
Ability to multitask and manage time effectively.
Positive attitude, willingness to learn, and strong attention to detail.
Ability to work independently in a remote environment.
Benefits & Perks
401(k) Retirement Plan.
Health Insurance.
Dental Insurance.
Flexible Part-Time Scheduling.
100% Remote Work Opportunity.
Paid Training and Onboarding.
Opportunities for Career Growth and Advancement.
Supportive and Collaborative Team Environment.
Respond to customer questions and inquiries through live chat.
Provide accurate information regarding products, services, and general account questions.
Assist customers with basic troubleshooting and issue resolution.
Maintain a professional, friendly, and helpful tone in all customer interactions.
Document customer interactions and update records when necessary.
Escalate complex customer concerns to the appropriate department.
Deliver excellent customer service while meeting established performance standards.
Qualifications & Requirements
High school diploma or equivalent preferred.
No prior customer service experience required.
Strong written communication and typing skills.
Basic computer skills and comfort navigating online platforms.
Reliable internet connection and a quiet work environment.
Ability to multitask and manage time effectively.
Positive attitude, willingness to learn, and strong attention to detail.
Ability to work independently in a remote environment.
Benefits & Perks
401(k) Retirement Plan.
Health Insurance.
Dental Insurance.
Flexible Part-Time Scheduling.
100% Remote Work Opportunity.
Paid Training and Onboarding.
Opportunities for Career Growth and Advancement.
Supportive and Collaborative Team Environment.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Kensoft, Inc.
2049 W Market St
Lewisburg, PA 17837
https://kensoftinc.com
Lewisburg, PA 17837
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat:
- Sun: