Key Responsibilities
Prepare, review, and process invoices and billing statements accurately.
Verify billing information and maintain up-to-date customer account records.
Respond to customer inquiries regarding invoices, payments, balances, and billing discrepancies.
Review account information to identify errors and resolve routine billing issues.
Enter and update billing data in company systems.
Monitor outstanding invoices and assist with payment follow-ups as assigned.
Communicate professionally with customers and internal departments regarding billing concerns.
Maintain accurate documentation of billing transactions and account adjustments.
Protect confidential customer and financial information.
Follow company billing procedures, quality standards, and applicable privacy requirements.
Qualifications
High school diploma or equivalent preferred.
Basic math, data entry, and computer skills.
Strong attention to detail and accuracy.
Good written and verbal communication skills.
Ability to organize information and manage multiple tasks.
Comfortable using email, spreadsheets, and online computer systems.
Strong problem-solving and time-management skills.
Ability to work independently in a remote environment.
Reliable internet connection and a suitable workspace.
Willingness to learn new billing software and company procedures.
Previous billing, administrative, bookkeeping, or customer service experience is a plus but not required.
Benefits & Perks
Paid Training
Life Insurance
Dental Insurance
Vision Insurance
Retirement Plans
Paid Time Off (PTO)
Remote Work Environment
Flexible Part-Time Schedule
Professional Development Opportunities