Job Duties
• Assist Store Managers and the General Manager with daily store operations.
• Serve as Manager on Duty when assigned.
• Maintain a visible management presence throughout the store.
• Provide excellent customer service and assist with resolving customer concerns.
• Direct employees and establish daily work priorities.
• Follow up with employees to ensure assigned work is completed.
• Coach and train employees on customer service, productivity, and store expectations.
• Assist department managers and employees throughout the store as needed.
• Help unload, break down, stock, and work grocery trucks.
• Stock merchandise and maintain organized backstock areas.
• Monitor shelves, displays, endcaps, promotional areas, and seasonal merchandise.
• Identify and correct out-of-stocks whenever merchandise is available.
• Help execute weekly ads, promotions, special buys, and merchandising programs.
• Check the store regularly for pricing, signage, cleanliness, merchandising, and safety issues.
• Assist with product rotation and removal of damaged, expired, or unsellable merchandise.
• Help control shrink, damages, waste, and unnecessary expenses.
• Assist with inventory counts and inventory control as needed.
• Support the Front End Team Lead and cashiers during busy periods.
• Monitor checkout lines and make sure adequate register coverage is available.
• Assist with price checks, overrides, refunds, and customer issues within management guidelines.
• Support proper cash-handling and store security procedures.
• Help promote The Grocery Basket’s AppCard loyalty and digital coupon programs.
• Work with Meat, Produce, Deli, Dairy, Frozen, Grocery, Front End, and other departments to maintain strong store conditions.
• Address spills, blocked aisles, trip hazards, and other safety concerns immediately.
• Monitor coolers, freezers, receiving areas, backrooms, and other operational areas.
• Assist with opening and closing the store when scheduled.
• Respond appropriately to emergencies, equipment problems, and other store issues.
• Communicate significant employee, customer, operational, or maintenance issues to Store Management.
• Work mornings, evenings, weekends, holidays, opening shifts, and closing shifts as business needs require.
• Perform other duties as assigned based on the needs of the store.
What We Expect From Our Managers
Our managers lead by example. If employees are stocking, management should be willing to stock. If the front end needs help, management should step in. If a customer needs assistance, management should take ownership.
Our management philosophy is simple:
“If I see it, I own it.”
We expect our Assistant Store Managers to help leave The Grocery Basket cleaner, fuller, better organized, and better prepared for our customers at the end of each shift.