The Front-End Manager will supervise all front-end staff and perform administrative tasks assigned by the store manager.

Supervisory Responsibilities:

· Oversee the daily workflow of the front-end staff. Schedules staff to ensure efficient customer service.

· Lead the store in all corporate assigned programs and policies.

· Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.

Duties/Responsibilities:

· Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.

· Assist the store manager with the weekly workbook and other paperwork as assigned.

· Continually trains and supports front-end staff and cash office procedures.

· Responsible for all front-end ordering, stocking and merchandising.

· Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.

· Ensures all front-end supplies and Ice are full.

· Performs other related duties as required.