What You’ll Do
Respond to customer questions by phone, email, and/or online communication
Assist customers with billing, invoices, payments, and account questions
Review account information and resolve discrepancies accurately
Process billing and customer information while maintaining confidentiality
Provide professional, friendly, and timely customer support
Document customer interactions and update account records
Work with internal teams to resolve customer concerns and follow up when needed
Maintain a high level of accuracy while managing multiple tasks
Follow company policies, procedures, and customer service standards

What We’re Looking For
No previous billing experience required — training is provided.
We’re looking for candidates who are:

Customer-focused and professional
Dependable, organized, and detail-oriented
Comfortable communicating with customers
Basic computer and data-entry proficient
Able to learn new software and systems quickly
Comfortable working independently in a remote environment
Strong problem-solvers with a positive attitude
Able to manage time effectively and meet deadlines

Qualifications
High school diploma or equivalent preferred
Previous customer service, administrative, billing, or office experience is a plus
Strong written and verbal communication skills
Reliable internet connection and a suitable remote work environment
Ability to work independently while staying connected with a remote team

Benefits & Perks
100% Remote Work
Full-Time Hours
Entry-Level Friendly
Comprehensive training and onboarding
Competitive compensation
Health, dental, and vision benefits
Paid time off and company holidays
Career advancement opportunities
Professional development and ongoing training
Supportive remote team environment
Employee perks and recognition programs