Human Resources
- Manages all job listings on Zippy App (our current recruiting platform) to ensure that they stay current and accurate.
- Timely monitoring of all applications on our recruiting platform for the purpose of quickly identifying potential candidates and setting up timely interviews.
- Completes the interview process, including:
-- Initial application questionnaire
-- Phone interviews
-- In Person interviews
-- Extending offers and initiating onboarding process
- Establishes and maintains relationships with key recruiting targets as a means of attracting applicants.

Guest Recovery Management
- Spotlight Guest Recovery
-- Monitors all Spotlight guest recovery of the restaurants.
-- Communicates trends to restaurant Senior Director and Director of Operations.
-- Reports trends to Operator, Executive Director, and Restaurant Directors.
- CEM Guest Recovery
-- Following up with guests who have requested contact after submitting a CEM survey.
-- Resolve open cases for all restaurants.
- Guest Recovery QR Code Responses
-- Recover guests using Spotlight or BOG’s via email or mail who have called the restaurant directly with feedback about recent orders.