Duties & Responsibilities:
Membership & VIP Relations
Serve as a primary point of contact for Caviar Club members and VIP guests.
Maintain an active presence in the restaurant, building relationships with members and ensuring their experience is seamless from reservation through departure.
Build and maintain strong, genuine relationships with members while developing an understanding of their individual preferences and expectations.
Provide highly personalized, discreet, and attentive service throughout every member interaction.
Manage and coordinate VIP and member dining reservations, special requests, celebrations, and personalized experiences.
Work closely with the reservations and operations teams to ensure members receive priority attention and a seamless experience.
Anticipate member needs and proactively identify opportunities to elevate their experience.
Maintain accurate member profiles, preferences, notes, and engagement history within the membership CRM.
Assist with member communications, invitations, event announcements, and other membership initiatives.
Support new member onboarding and introductions to the Caviar Club experience.
Act as a trusted resource for members while maintaining the highest level of professionalism, discretion, and confidentiality.
Develop strategies to drive ongoing member engagement, retention, and participation.
Events & Experiences:
Develop, coordinate, and execute curated member events, private events, VIP experiences, dinners, tastings, activations, and special programming.
Manage events from initial concept and planning through on-site execution and post-event follow-up.
Work with culinary, beverage, operations, marketing, and membership teams to create unique experiences that align with the Caviar Club brand.
Coordinate event menus, beverage selections, entertainment, décor, vendors, timelines, guest lists, and other event details.
Serve as the primary point of contact for members and clients hosting private events.
Conduct event inquiries, consultations, and venue walkthroughs as needed.
Prepare and manage event proposals, contracts, timelines, and event details.
Maintain detailed event calendars and ensure all departments are properly informed and prepared.
Oversee event execution on-site to ensure the highest level of service and attention to detail.
Develop creative ideas for exclusive programming and experiences that provide continued value to Caviar Club members.
Build relationships with luxury brands, community partners, and vendors to identify opportunities for unique collaborations and member experiences.
Operations & Collaboration:
Work on-site at Caviar Club and collaborate closely with restaurant leadership and the front-of-house team during service.
Work closely with Caviar Club leadership and Falsetto Hospitality to ensure membership and event initiatives align with overall brand standards.
Communicate member and VIP reservations, preferences, and special requests to the appropriate operational teams.
Collaborate with the marketing team on event promotion, member communications, invitations, and event collateral.
Track event participation, member engagement, and feedback to identify opportunities for improvement.
Maintain organized records of upcoming events, reservations, member requests, and follow-ups.
Handle sensitive member and guest information with complete discretion.
Represent Caviar Club professionally both inside and outside of the venue.
Maintain a strong understanding of Caviar Club's food, beverage, membership benefits, events, and overall brand experience.