Specific Tasks:
Assist the restaurant service team in greeting guests in the waiting area while waiting for all members of their party to arrive.
Be prepared to describe the menu and overall dining experience and answer questions about the food, beverages, or restaurant.
Provide detailed descriptions and thoughtful recommendations for food and beverage items based on guest preferences.
Take food and beverage orders accurately.
Ask guests about allergies or dietary restrictions and communicate all restrictions to the culinary team in accordance with the restaurant’s allergy procedures.
Check guests’ identification when necessary to ensure they meet the minimum legal age requirements for alcohol consumption.
Monitor and observe each guest’s dining experience to anticipate their needs and ensure satisfaction with the food, beverages, and service. Our goal is for guests never to have to ask for anything.
Act promptly and courteously to correct any issues that arise during service and communicate those issues to the entire team.
Enter beverage orders for the bar and serve drinks to guests as soon as they are ready.
Prepare guest checks, collect accurate payments, and enter gratuities correctly.
Enter all orders accurately into the POS according to restaurant standards.
Accurately complete checkout procedures at the end of each shift in accordance with the restaurant’s cash-handling policies.
Properly pace each meal by firing food and beverage items appropriately to the kitchen and bar.
Maintain constant communication with the restaurant team regarding guest preferences, requests, concerns, or issues.
Oversee clearing and resetting between courses while maintaining beverage and water service.
Maintain the cleanliness and presentation of dining tables throughout service.
Execute proper tableside presentation and service of dishes.
Maintain communication with all managers and keep them informed of any issues, concerns, or timing matters at assigned tables.
Assist in areas outside of the assigned station during service.
Help seat guests when needed.
Maintain a clean and organized service station throughout the shift.
Complete all daily opening and closing side work assigned by the management team.
Comply with all safety, sanitation, and handwashing guidelines and procedures.
Attend all scheduled meetings and training sessions and offer thoughtful suggestions for improvement.
Maintain consistent and reliable attendance. The restaurant operates five days per week with a small, dedicated team, making attendance essential.
Assist guests and fellow team members with anything they may need, even when it falls outside of your usual responsibilities. At the restaurant, there is no such thing as “not my job.”