Implementation & Client Support Specialist: Onboarding, ATS, HCM
691 John Wesley Dobbs Ave NE Suite C
Atlanta, GA 30316
www.canaryai.com
Atlanta, GA 30316
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat: Closed
- Sun: Closed
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Description
Canary Hiring Technologies
About Canary
Canary Hiring Technologies builds hiring and onboarding software for high-turnover industries such as retail, grocery, and manufacturing. Our applicant tracking, onboarding, and background check products help employers hire faster, stay compliant, and get new employees to day one ready to work.
About the Role
The Implementation & Client Support Specialist leads the setup and launch of new Canary clients across our onboarding, applicant tracking, and payroll products, then stays involved as a trusted point of contact after go-live. You'll configure hiring workflows and onboarding packets, convert and validate employee and payroll data, connect Canary to clients' HR and payroll systems, and make sure every client starts live hiring and processing accurately and on time. The role combines project management, client communication, system configuration, and hands-on payroll and compliance knowledge.
This role is based in Atlanta and is a hybrid role.
What You'll Do
Manage client implementations from discovery through configuration, data migration, testing, training, and go-live.
Configure applicant tracking workflows, including job postings, application forms, screening questions, hiring stages, and hiring-manager permissions.
Build onboarding packets and workflows, including Form I-9, E-Verify, federal and state tax withholding forms, direct deposit, policy acknowledgments, and client-specific documents.
Convert, import, balance, and reconcile employee data, historical wages, payroll taxes, and banking information.
Configure and validate payroll frequencies, earning codes, deductions, garnishments, benefits, PTO, and timekeeping.
Set up and test integrations between Canary and clients' HRIS, payroll, and background check providers so new-hire data flows accurately.
Run quality assurance checks and resolve data, workflow, and payroll discrepancies before launch.
Coordinate schedules, milestones, documentation, and communication with clients and internal teams.
Train client HR teams, store managers, and administrators on system functionality.
Provide ongoing support after go-live by troubleshooting issues, answering configuration questions, and working with Product and Engineering to resolve defects.
Find ways to make implementations faster, more repeatable, and more accurate, especially for multi-location clients.
About Canary
Canary Hiring Technologies builds hiring and onboarding software for high-turnover industries such as retail, grocery, and manufacturing. Our applicant tracking, onboarding, and background check products help employers hire faster, stay compliant, and get new employees to day one ready to work.
About the Role
The Implementation & Client Support Specialist leads the setup and launch of new Canary clients across our onboarding, applicant tracking, and payroll products, then stays involved as a trusted point of contact after go-live. You'll configure hiring workflows and onboarding packets, convert and validate employee and payroll data, connect Canary to clients' HR and payroll systems, and make sure every client starts live hiring and processing accurately and on time. The role combines project management, client communication, system configuration, and hands-on payroll and compliance knowledge.
This role is based in Atlanta and is a hybrid role.
What You'll Do
Manage client implementations from discovery through configuration, data migration, testing, training, and go-live.
Configure applicant tracking workflows, including job postings, application forms, screening questions, hiring stages, and hiring-manager permissions.
Build onboarding packets and workflows, including Form I-9, E-Verify, federal and state tax withholding forms, direct deposit, policy acknowledgments, and client-specific documents.
Convert, import, balance, and reconcile employee data, historical wages, payroll taxes, and banking information.
Configure and validate payroll frequencies, earning codes, deductions, garnishments, benefits, PTO, and timekeeping.
Set up and test integrations between Canary and clients' HRIS, payroll, and background check providers so new-hire data flows accurately.
Run quality assurance checks and resolve data, workflow, and payroll discrepancies before launch.
Coordinate schedules, milestones, documentation, and communication with clients and internal teams.
Train client HR teams, store managers, and administrators on system functionality.
Provide ongoing support after go-live by troubleshooting issues, answering configuration questions, and working with Product and Engineering to resolve defects.
Find ways to make implementations faster, more repeatable, and more accurate, especially for multi-location clients.
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Requirements/Responsibilities
What You Bring
2+ years of experience in HCM/HRIS implementation, SaaS onboarding, ATS setup, payroll implementation, or a related field.
Hands-on experience with payroll processing, data conversion, reconciliation, or system configuration.
Working knowledge of new-hire compliance, including Form I-9, E-Verify, and tax withholding forms.
Experience managing multiple implementation timelines and validating data accuracy.
Proficiency in Microsoft Excel, including lookups, pivot tables, and data cleanup.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to juggle multiple clients and priorities while building positive relationships with HR teams and frontline managers.
Nice to Have
Bachelor's degree or equivalent combination of education and experience.
Experience with applicant tracking, onboarding, HRIS, payroll, timekeeping, or background screening systems, especially platforms like ADP.
Experience supporting high-volume hiring in retail, grocery, restaurant, or manufacturing environments.
Knowledge of payroll tax setup, historical wage balances, and multi-state payroll compliance.
Familiarity with APIs, system integrations, SQL, or Jira.
Hubspot or similar ticketing system is a plus
2+ years of experience in HCM/HRIS implementation, SaaS onboarding, ATS setup, payroll implementation, or a related field.
Hands-on experience with payroll processing, data conversion, reconciliation, or system configuration.
Working knowledge of new-hire compliance, including Form I-9, E-Verify, and tax withholding forms.
Experience managing multiple implementation timelines and validating data accuracy.
Proficiency in Microsoft Excel, including lookups, pivot tables, and data cleanup.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to juggle multiple clients and priorities while building positive relationships with HR teams and frontline managers.
Nice to Have
Bachelor's degree or equivalent combination of education and experience.
Experience with applicant tracking, onboarding, HRIS, payroll, timekeeping, or background screening systems, especially platforms like ADP.
Experience supporting high-volume hiring in retail, grocery, restaurant, or manufacturing environments.
Knowledge of payroll tax setup, historical wage balances, and multi-state payroll compliance.
Familiarity with APIs, system integrations, SQL, or Jira.
Hubspot or similar ticketing system is a plus
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Canary Hiring Technologies
691 John Wesley Dobbs Ave NE Suite C
Atlanta, GA 30316
www.canaryai.com
Atlanta, GA 30316
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat: Closed
- Sun: Closed