Customer Support / Implementation Specialist
691 John Wesley Dobbs Ave NE Suite C
Atlanta, GA 30316
www.canaryai.com
Atlanta, GA 30316
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat: Closed
- Sun: Closed
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Description
Customer Support : Implementation Specialist | Software Startup
$55,000 - $60,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Support
About the Role:
Canary Hiring Technologies is a fast-growing HR software startup looking for a Customer Support / Implementation Specialist to support and onboard clients using our platform. This role focuses on hands-on customer support, client implementations, and training — ensuring customers have a smooth experience from setup through day-to-day use.
This is an excellent opportunity for someone with HR software or SaaS support experience who enjoys solving problems, working directly with clients, and being part of a growing startup team.
Work Environment:
*Hybrid role based in Atlanta, GA
*3 days per week in-office required (most team members are in-office 4–5 days)
*Preference for candidates who live nearby or can easily commute
*Fast-paced startup environment
*Fun Shirt Friday
$55,000 - $60,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Support
About the Role:
Canary Hiring Technologies is a fast-growing HR software startup looking for a Customer Support / Implementation Specialist to support and onboard clients using our platform. This role focuses on hands-on customer support, client implementations, and training — ensuring customers have a smooth experience from setup through day-to-day use.
This is an excellent opportunity for someone with HR software or SaaS support experience who enjoys solving problems, working directly with clients, and being part of a growing startup team.
Work Environment:
*Hybrid role based in Atlanta, GA
*3 days per week in-office required (most team members are in-office 4–5 days)
*Preference for candidates who live nearby or can easily commute
*Fast-paced startup environment
*Fun Shirt Friday
More
Requirements/Responsibilities
Key Responsibilities:
*Provide daily customer support for HR software clients via email, phone, and virtual meetings
*Troubleshoot application, configuration, and user issues with moderate to advanced technical complexity
*Support and manage client implementations, including system setup, configuration, and data validation
*Conduct client training sessions and provide ongoing user guidance
*Document support issues, resolutions, and implementation details in CRM and ticketing systems
*Collaborate with internal teams to escalate issues and improve product functionality
Required Qualifications:
*3+ years of experience in SaaS customer support, implementation, or client training
*Experience supporting or implementing HR software strongly preferred
*Moderate to advanced technical skills
*Proficiency with CRM and support tools
*Strong communication and problem-solving skills
*Bachelor’s degree
*Resides in Atlanta, GA or surrounding area
Preferred Qualifications:
*HR technology, payroll, or talent acquisition software experience
*Experience training clients or end users
*Familiarity with data analysis or reporting tools
*Startup or high-growth environment experience
*Provide daily customer support for HR software clients via email, phone, and virtual meetings
*Troubleshoot application, configuration, and user issues with moderate to advanced technical complexity
*Support and manage client implementations, including system setup, configuration, and data validation
*Conduct client training sessions and provide ongoing user guidance
*Document support issues, resolutions, and implementation details in CRM and ticketing systems
*Collaborate with internal teams to escalate issues and improve product functionality
Required Qualifications:
*3+ years of experience in SaaS customer support, implementation, or client training
*Experience supporting or implementing HR software strongly preferred
*Moderate to advanced technical skills
*Proficiency with CRM and support tools
*Strong communication and problem-solving skills
*Bachelor’s degree
*Resides in Atlanta, GA or surrounding area
Preferred Qualifications:
*HR technology, payroll, or talent acquisition software experience
*Experience training clients or end users
*Familiarity with data analysis or reporting tools
*Startup or high-growth environment experience
Special Instructions
Please do not send any emails, resumes, or call
We are making it really easy to apply for this position
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
We are making it really easy to apply for this position
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Canary Hiring Technologies
691 John Wesley Dobbs Ave NE Suite C
Atlanta, GA 30316
www.canaryai.com
Atlanta, GA 30316
Hours of operation
- Mon:
- Tue:
- Wed:
- Thu:
- Fri:
- Sat: Closed
- Sun: Closed