Key Responsibilities
- Oversee daily operations of two Ben & Jerry’s Scoop Shops, ensuring exceptional guest and team experiences.
- Lead and develop teams through coaching, training, and hands-on support.
- Ensure compliance with company policies, brand standards, and operational procedures.
- Manage staffing, scheduling, and team performance to meet business goals.
- Implement and track marketing and sales initiatives to increase awareness and revenue.
- Support new shop openings by ensuring readiness and operational excellence.
- Maintain clean, safe, and compliant shop environments.
- Analyze financial reports and identify opportunities to optimize results.
- Represent Primo Partners in the community and build relationships with local partners.
- Perform other duties as assigned.

Qualifications
- Minimum 2 years of experience managing two or more retail or food service units.
- Demonstrated success in team leadership, training, and coaching.
- Strong operational knowledge, including budget and P&L management.
- Excellent communication and interpersonal skills.
- Passion for servant leadership and hospitality-driven operations.
- Highly organized, self-motivated, and adaptable in a fast-paced environment.
- Experience opening or launching new locations is preferred.
- Willingness to travel between shop locations regularly.