To help assist managing the retail operations of this shop to include the planning, operations, equipment maintenance, marketing and customer satisfaction.
To ensure that the development and implementation of all systems fully support and comply with all franchise operating systems.
To ensure the proper hands on training support is provided. Training that focuses on daily operations, customer relations, staff orientation and cleanliness.

STAFF: Shift Leads, and Team Members.

PRIMARY ACCOUNTABILITIES:

Work under the District Manager & Scoop Shop Manager to manage the operations and budget for the shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements
Manage the shop staff, ranging from 10 to 50 employees
Manage the training, orientation, and development for all shop employees
Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals.
Supervise the implementation of all shop policies and procedures
Implement the systems and procedures outlined in our Operating System Manual that will ensure the accuracy of all register, cash and financial transactions
Manage the procurement and storage of all on-site inventories (ordering and putting away deliveries in a timely manner)
Adhere the in-store marketing plan & assist with local store marketing as outlined by Shop Manager, District Manager or Franchisee
Supervise and organize the tasks needed to maintain the overall operations including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution
Run/Operate a successful cake program including organizing orders, equipment and product, customer communication & preparing/decorating custom and display cakes.
Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations
Help respond and handle all customer complaints within the shop
Ensure the maintenance and safe operation of all equipment within the shop

Provide sample employee training and development of skillsPrior experience in one of the following roles and brands is highly desirable: general manager, catering manager, operations manager, supervisor, shift lead, Restaurant assistant general manager or other restaurant job at Ben &b Jerry's, Chick-fil-A, Popeyes, Starbucks, Panera Bread, McDonalds, Taco Bell, Burger King, In-N-Out Burger.