PRIMARY ACCOUNTABILITIES:

Work under the District Manager to manage the operations and budget for the shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements
Manage the shop staff, ranging from 15 to 50 employees
Manage the training, orientation, and development for all shop employees
Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals
Supervise the implementation of all shop policies and procedures
Implement the systems and procedures outlined in our Operating System Manual that will ensure the accuracy of all register, cash and financial transactions
Manage the procurement and storage of all on-site inventories (ordering and putting away deliveries in a timely manner)
Adhere the in-store marketing plan & assist with local store marketing as outlined by District Manager or Franchisee
Supervise and organize the tasks needed to maintain the overall operations including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution
Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations
Respond and handle all customer complaints within the shop (online handled by marketing coordinator)
Ensure the maintenance and safe operation of all equipment within the shop
Provide ample employee training and development of skills