Office Operations & Team Leadership
-Oversee all front office operations, ensuring efficiency, organization, and professionalism
-Train, coach, and hold front desk staff accountable to performance standards
-Manage daily workflow, patient scheduling, and clinic flow to maximize efficiency
-Ensure all systems (EHR, scheduling, communication platforms) are utilized effectively
-Maintain a clean, organized, and patient-ready environment at all times
-Lead daily team huddles focused on metrics, goals, and patient care priorities

Billing & Insurance Management
-Manage all aspects of medical billing using ChiroTouch and clearinghouses
-Verify insurance benefits using platforms such as Availity and payer portals
-Accurately explain benefits to patients (copays, deductibles, coinsurance)
-Submit claims, track denials, and ensure timely resubmissions
-Manage accounts receivable (AR) and aging reports
-Follow up on unpaid claims and outstanding patient balances daily
-Ensure compliance with all billing regulations and documentation standards
-Maintain financial policies and ensure proper patient signatures (VBNs, consents, etc.)

Patient Financial Experience
-Present care plans and financial expectations clearly and confidently
-Collect payments at time of service and manage payment plans when needed
-Ensure a high level of professionalism and empathy in all financial conversations
-Address patient billing questions and concerns promptly and effectively

Financial & Performance Tracking
-Track and report daily, weekly, and monthly clinic metrics, including:
-Collections
-Visits
-Case acceptance
-Accounts receivable
-Reconcile daily financials and prepare deposits
-Review credit card (Amex/Chase) statements and categorize expenses
-Prepare financial reports for leadership and accounting

Administrative & Compliance Duties
-Process medical records requests in a timely manner
-Maintain accurate patient records and documentation
-Ensure compliance with HIPAA and clinic policies
-Manage scanning, filing, and document organization
-Coordinate with attorneys and providers on PI cases when applicable

Daily Expectations
-Monitor and respond to emails, patient communications, and system alerts throughout the day
-Ensure all patients are checked in/out efficiently
-Verify benefits and prepare financial breakdowns for upcoming appointments
-Follow up on outstanding balances and insurance claims
-Support the clinical team to maintain smooth patient flow

Weekly Expectations
-Review AR and collections reports
-Reconcile accounts and complete financial tracking
-Conduct staff check-ins or training sessions
-Submit necessary documentation to accounting
-Evaluate clinic performance metrics and identify areas for improvement
-Key Performance Indicators (KPIs)
-Collections and revenue growth
-AR aging and reduction of outstanding balances
-Clean claims rate and reduced denials
-Patient satisfaction and retention
-Efficiency of front office operations
-Staff performance and accountability
-Qualifications
-Minimum 2+ years experience in medical or chiropractic office management
-Strong knowledge of medical billing, insurance verification, and AR management
-Experience with ChiroTouch and insurance platforms (e.g., Availity) preferred
-Excellent organizational, leadership, and communication skills
-Ability to multitask and thrive in a fast-paced environment
-Strong attention to detail and problem-solving ability
-Professional, positive, and patient-focused demeanor

What We’re Looking For
-A leader who takes ownership and drives results
-Someone who is both systems-driven and people-focused
-A problem solver who anticipates needs and takes initiative
-A team player who contributes to a positive, high-energy clinic culture