Welcome patients as they contact the center personally or by telephone, and explain the
services available, payment categories, and billing procedures.
2. Schedule appointments; direct walk-in patients and emergencies as per established
policies and procedures.
3. Answer all incoming calls and route them to the appropriate staff. Doctor should only be
interrupted for phone calls if prior authorization has been given.
4. Register all patients per registration protocols and collect all documentation.
5. Generate patient charts for each patient and assure that all services provided have been
checked out properly.
6. Assist Billing Department as needed with reviewing and verifying patient coverage of
insurance with tracking of required
7. Collects case plan fees or co-pays/deductibles prior to the patient being seen by the
provider per established policies and procedures. Inform patients of their outstanding
balance, collect said balance, and issue cash receipt when monies are collected.
8. Work closely with Doctors, Massage Therapists and Billing Staff to assure smooth patient
flow and keep waiting time less than 15 minutes.
9. Call and remind patient of his/her appointment; Set up appointment reminders in the
patient chart.
10. Follow up on "no show" patients daily.
11. Communicate patient's problems/complaint to the Doctors.
12. Maintains the reception area in neat and orderly condition. Water plants as needed.

13. Opens and sorts all office mail.
14. Maintaining Patient traffic flow in the office.
15. Computer Data Entry.
16. Maintaining Accurate Chart File.
17. Pulls Daily Patient treatment charts.
18. Preparing new patient charts.
19. Assisting with Insurance Verification.
20. Setting up financial agreement and ABN forms with patients.
21. Preparing Daily Transaction Reports to cash out at the end of the day.
22. Supporting the doctor's office and practice goals.
23. Maintain patient records in accordance with compliance policies.
24. Prepare medical records for Attorneys or other requesting facilities.
25. Scan and file patient documents.
26. Coordinate with clinical staff in managing in progress services.
27. Review and manage incoming documents and tasking to appropriate parties to
outstanding requests for information.
28. Provides positive customer relations in dealing with patients, families, physicians,
members of the healthcare team, referral sources, services agencies and others.
29. Adheres to all department/facility policies.
30. Willingness to take criticism and accept changes in work environment.