Anchor Injury and Integrative Health offers top-quality care and attention to your needs. Our mission is to stabilize health using a holistic approach, combining conventional medicine with evidence-based complementary therapies to enhance overall wellness and quality of life.

We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Receptionist. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations. This position involves a variety of tasks as follows.

Salary: $15.00 - $17.00 per hour

Answering Phones:
- Greet patients and answer incoming calls promptly and professionally.
- Provide information about clinic services, appointment availability, and general inquiries.
- Direct calls to appropriate staff members or departments as needed.

Checking Patients In:
- Welcome patients warmly as they arrive for their appointments.
- Verify patient information and update records as necessary.
- Ensure patients complete necessary paperwork and forms accurately and efficiently.

Checking Patients Out:
- Process payments for services rendered, including copays, deductibles, and other fees.
- Provide receipts and documentation for patient transactions.
- Schedule follow-up appointments as needed and provide appointment reminders.

Collecting Fees for Services:
- Calculate fees for services based on fee schedules and insurance coverage.
- Explain billing and payment options to patients and assist with financial arrangements as needed.
- Maintain accurate records of payments received and reconcile cash drawer at the end of each day.

Scheduling Appointments:
- Manage appointment scheduling software to book and confirm patient appointments.
- Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.
- Follow up with patients to reschedule missed appointments and fill cancellations promptly.

Additional Responsibilities:
- Assist at educational presentations with patient scheduling and fee collection.

Patient Communication:
- Communicate with patients via phone, email, and in-person to provide appointment reminders, follow-up instructions, and other important information.
- Ensure patients feel valued and cared for throughout their interaction with the clinic.

Administrative Support:
- Assist with administrative tasks such as filing paperwork, organizing patient records, and maintaining office supplies.
- Collaborate with clinic staff to streamline administrative processes and improve overall efficiency.

Continuous Improvement:
- Actively participate in staff meetings and training sessions to stay informed about clinic policies, procedures, and best practices.
- Identify opportunities for process improvement and contribute ideas for enhancing patient experience and clinic operations.