Skills Required:
* Excellent written and communication skills
* Ability to learn quickly in a high-volume and fast-paced environment
* Experience within veterinary industry or similar field preferred

Key Responsibilities

Answer & Manage Calls:
-Handle up to four incoming phone lines alongside teammates
-Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies

Appointment Scheduling:
-Book, confirm, reschedule, and cancel appointments using Cornerstone
-Maintain a balanced daily schedule to optimize patient flow
-Client Check-In/Check-Out:
-Greet clients in person, verify patient and owner information, and update records
-Process payments (cash, card, CareCredit) and discuss payment plan options when needed

Administrative Tasks:
-Fax patient charts to specialists or referring vets as requested
-Contact clients with normal bloodwork results and document all communications in Cornerstone
-Log prescription refill requests promptly and accurately
-Run end-of-day reports, balance cash drawer, and prepare deposit

Clinic Support & Education:
-Restock office supplies (forms, prescription pads) and maintain the coffee bar
-Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment
-Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out

Triage technicians are responsible for:
* Obtaining patient history
* Assisting the doctor on duty during the physical exam
* Aiding in animal restraint
* Collecting specimens for lab testing
* Running lab tests as directed by doctor on duty
* Invoicing patient procedures and appointments (out-patient)
* Filling/ re-filling patient prescriptions as directed by doctor on duty
* Cleaning exam rooms following every exam
* Creating accession forms for labs to be sent out
* Maintaining steady laundry flow
* Maintaining a clean pharmacy area
* Presenting treatment plans to clients (estimates)
* Walking, feeding, and medicating boarders
* Checking in and putting away inventory orders

Triage Technicians will also see technician appointments during the hours of 8a-4p
for laser therapy, anal gland expressions, nail trims, suture removals and any other
appointments that do not require an exam by the doctor on duty.