Description
Starting Salary: $13 / hour

Operations Specialists are responsible for the daily control and maintenance of inventory and executing processes as outlined on the Operations Scorecard. Operations Specialists will maintain that customer service expectations are exceeded by completing operations processes as scheduled. Typically, Operations Specialists in addition to their daily activities may be required to assist in other areas of the store (i.e. Delivery, Sales, Account Retention)

Hours of work and attendance:
* . Scheduled Hours:
* . As an Account Retention Specialist your scheduled hours will be a maximum of 40 hours per week. Any overtime would have to be approved by a District Manager.
* . Schedules are expected to be followed as they are written with any concerns addressed with the manager at least 30 days in advance in lieu of a sudden emergency.

At Majik Rent to Own, our values, in particularly the Core Values, are of the utmost importance. These values are the basis of our company culture, and are guiding principles for all our associates. Majik’s Core Values are what makes our culture unique from other businesses, and the Every Day Values define baseline expectations for all companies, including Majik.

Majik’s Core Values:
* . “We Do What It Takes” – Willing to do whatever is needed to help solve a problem, even if it’s outside of our comfort zone or our day-to-day activities. This could mean having a difficult conversation with a co-worker or customer and/or literally cleaning a filthy fridge.
* . “We Own It” – Learn from constructive criticism and own the results both positive and negative. Ask questions rather than just saying, “I don’t know”. When an issue arises, bring it to the attention of someone who can help you solve the problem.
* . “We Serve Others” – We believe in serving others. We believe in helping people (co-workers, customers, the community at large) and try to find ways to say, “YES” to co-workers and customers. This includes helping co-workers advance in their career goals, and by helping them to achieve a quality work/life balance.

EVERY DAY VALUES:
* . Integrity – What do you do when no one is looking? Would you be proud if your actions today were on the front page of the newspaper?
* . Hustle – Have a plan. Act with purpose. Accomplish our goals quickly and efficiently.
* . Respect - We provide a professional environment showing co-workers and customers mutual respect at all times.
More
Requirements/Responsibilities
Operations Specialist Responsibilities

** . Ensure completion of the Operations Weekly Scorecard and Checklist
** . Inventory Management and Organization
* . Complete and reconcile the weekly inventory (to ensure all product is present and accounted for)
* . Weekly “slots” inventory to be ensure that all remote controls and other accessories are accounted for.
* . A minimum of three times weekly checking and updating all open repair issues and taking action to ensure a timely completion of the repair process.
* . Ensure that the back room is organized with every item tagged with appropriate information.
* . Ensure that all returned merchandise is refurbished within company guidelines
* . Ensure that all pricing and signage is consistent with merchandising standards
* . Inventory transfers must be managed to maximize organization / efficiency / effective communication and to minimize mistakes.
* . Adhere to Inventory control processes
* . Store to Store Inventory Transferring
* . Ensuring Follow up on Product Ordering

** . Other Administrative Duties
* . Follow-up with all MAJIK Plus claims (for unemployment, product replacement, etc)
* . Review pending rental orders for completion
* . Ensuring all record retention processes are being followed including general filing
* . Communication with vendors through phone and email
* . Service follow up
* . Billing and Credit follow up
* . Ordering and Parts Follow up

** . Organizational Duties
* . Ensure that the bathrooms are cleaned and stocked
* . Ensure that the front counter is clean and organized before closing
* . Ensure trucks and vans have been inspected by the store manager or ASM as scheduled
Special Instructions
Please do not send any emails, resumes, or call.
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MAJIK RENT-TO-OWN - York
2134 South Queen Street
York, PA 17403
(717) 699-2900
gomajik.com
Hours of operation
  • Mon: 10:00 AM - 7:00 PM
  • Tue: 10:00 AM - 7:00 PM
  • Wed: 10:00 AM - 7:00 PM
  • Thu: 10:00 AM - 7:00 PM
  • Fri: 10:00 AM - 7:00 PM
  • Sat: 9:00 AM - 6:00 PM
  • Sun: Closed