Delivery Managers are primarily responsible for supervising and overseeing the full delivery process. Including planning, organizing and training teams in best practices of delivery, set-up and pick up of merchandise (appliances, furniture, electronics, TVs, computers, and more).
Delivery Managers will participate in deliveries, pick up of merchandise, refurbishing/cleaning of product, customer service, vehicle care and safety, scheduling organizing while also leading 1-4 other team members responsible for the same assignments.
Majik’s Core Values:
* . “We Do What It Takes” – Willing to do whatever is needed to help solve a problem, even if it’s outside of our comfort zone or our day-to-day activities. This could mean having a difficult conversation with a co-worker or customer and/or literally cleaning a filthy fridge.
* . “We Own It” – Learn from constructive criticism and own the results both positive and negative. Ask questions rather than just saying, “I don’t know”. When an issue arises, bring it to the attention of someone who can help you solve the problem.
* . “We Serve Others” – We believe in serving others. We believe in helping people (co-workers, customers, the community at large) and try to find ways to say, “YES” to co-workers and customers. This includes helping co-workers advance in their career goals, and by helping them to achieve a quality work/life balance.

* . Integrity – What do you do when no one is looking? Would you be proud if your actions today were on the front page of the newspaper?
* . Hustle – Have a plan. Act with purpose. Accomplish our goals quickly and efficiently.
* . Respect - We provide a professional environment showing co-workers and customers mutual respect at all times.

Hours of work and attendance:
* . Scheduled Hours:
* . As an Account Retention Specialist your scheduled hours will be a maximum of 40 hours per week. Any overtime would have to be approved by a District Manager.
* . Schedules are expected to be followed as they are written with any concerns addressed with the manager at least 30 days in advance in lieu of a sudden emergency.
Delivery Manager General Responsibilities

** . Skills
* . Effective communication with customers and co-workers, both in person and via phone or computer
* . Willingness and ability to help our customers (within the structures of our business) to own the merchandise they rent, treating them with respect and dignity in the process.
* . Maturity and Professionalism as defined by our Everyday and Core Values
* . Ability to lift and maneuver our merchandise into and out of homes (furniture, appliances, electronics, TVs)
* . Willingness and ability to learn how to set up and operate the various items that we rent and sell
* . Safe driving habits and skills
* . Performing damage-free deliveries
* . Maintaining cleanliness and proper operations of vehicles through inspection process
* . Basic computer skills
* . Organization

** . Following our Processes
* . Ensure completion of daily checklist
* . Adherence to our Delivery processes including:
* . Customer Satisfaction Call back
* . Collecting positive google, Facebook, and other reviews.
* . In the field Add-on items
* . Proper protection, loading and unloading of merchandise
* . Proper use of delivery tools
* . Adherence to Account Retention processes
* . Adherence to Customer Service (repair) processes
* . Strict Adherence to safe driving practices
* . Adherence to Store appearance processes
* . Adherence to Inventory fulfillment and control processes (as well as expense controls)
* . Adherence to paperwork / filing process to control inventory and protect against loss or damage

** . Results – Achievement of:
* . Company goals for Account Retention
* . On time training of Delivery Specialist per company expectation
* . Minimizing damages and expenses by following best practices
* . Company Inventory Standards
* . All other goals as established by the store manager

** . Leadership/Management
* . An ability and willingness to set clear expectations per company best practices
* . Proper training of Delivery Specialists
* . Coaching and developing staff members
* . An ability and willingness to correct under performing employees through verbal and written documentation
* . Represent Majik based on Everyday and Core Values and expect team members to do the same
* . All other goals as established by the store manager
Special Instructions
Please do not send any emails, resumes, or call.
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325 W. Freedom Ave. St. 125
Burnham, PA 17009
(717) 248-2660
Hours of operation
  • Mon: 10:00 AM - 7:00 PM
  • Tue: 10:00 AM - 7:00 PM
  • Wed: 10:00 AM - 7:00 PM
  • Thu: 10:00 AM - 7:00 PM
  • Fri: 10:00 AM - 8:00 PM
  • Sat: 9:00 AM to 6:00 PM
  • Sun: Closed