Description
Center Customer Care Representative (Full Time-40 hours per week)- Call -

This role will focus on sales,service and customer growth and be the initial contact for our online customers. They will provide a high level of customer service and care by phone, email, text.
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Requirements/Responsibilities
Main responsibilities will include:  

- Responding to customers submitting online sales leads
- Achieving online lead conversions goals
- Utilizing web chat to assist customers, address questions and gain sales and sales leads
- Locating product for customers from warehouse and various stores
- Assisting customer in completing rental orders electronically
- Coordinating completion of rental order with customer’s specific store
- Assisting stores with completion of weekly and monthly sales calls
- Supporting stores with account retention calls as needed
- Communication with District manager and staffs in an assigned district regarding
customer interactions, performance, inventory, and goals

About the role: This is a new role at Majik and this position will likely evolve from its initial concept. The vision is that this employee will support one of the three districts in the responsibilities outlined above.

They will work within a store in an office area away from the counter with some potential longer term to work from home. The person in this role must be a strong communicator, be self-reliant, have a drive for results.

Requirements: candidate will train in store before moving fully into role to learn all aspects of operations,  ability to work independently and obtain results, high level of customer service skills, problem solving skills, fluent in both Spanish and English a Plus
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

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MAJIK RENT-TO-OWN - Harrisburg
3849 Union Deposit Road
Harrisburg, PA 17109
(717) 564-4500
gomajik.com
Hours of operation
  • Mon: 10:00 AM - 7:00 PM
  • Tue: 10:00 AM - 7:00 PM
  • Wed: 10:00 AM - 7:00 PM
  • Thu: 10:00 AM - 7:00 PM
  • Fri: 10:00 AM - 7:00 PM
  • Sat: 9:00 AM - 6:00 PM
  • Sun: Closed