Role Summary:

Intentionally create a culture of Creating Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Activating Emotional Connections (EC).

General Responsibilities:

- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager while including them in decisions that impact the business and customer experience.
- Implementing decisions made by the AM/PM manager on duty
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around eTrain and best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat, clean and organized at all times.
- Oversee team member contests and recognition during shifts
- Ensure proper labeling and stock rotation procedures.
understand and practices food and labor cost best practices at all times.
- Ensure portions are correct and meet all weight and presentation expectations.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Train team to present food to guests with neatness and attractiveness.
- Be an advocate for improvement of CEM scores.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Front of the House (FOH) – Responsible for all cash management duties.
- Count down registers, tracking cash and coupon accountability, change fund management, refund tracking, Daily Report.
- FOH -- Ensure RFS (Recipe for Service) and Second Mile Service (2MS) is implemented during all business hours.


- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- Desire for ongoing training/education
- Ability to work in a team environment
- Results-oriented
- Detailed & keenly observant and have high situation awareness
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurant’s vision
- Unquestionable integrity and represents Chick-fil-A well
ability to manage tasks in a timely manner
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Available to work 40+ hours per week including opening and/or closing shifts.
- Available to work Saturdays.
- Fluent in English
- Minimum Age: 18+ years old
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A - Fair Lakes
4516 Fair Knoll Dr
Fairfax, VA 22033
(703) 222-1096
Hours of operation
  • Mon: 6:00am - 10:30pm
  • Tue: 6:00am - 10:30pm
  • Wed: 6:00am - 10:30pm
  • Thu: 6:00am - 10:30pm
  • Fri: 6:00am - 10:30pm
  • Sat: 6:00am - 10:30pm
  • Sun: Closed