Job Title: Director – Talent

Job Type: Full-time

Pay Type: Hourly

Compensation: $70k-$90k/yr

Location: This role is currently based in Fairfax, VA and will relocate to New York City in February or March 2018.

Role Summary:

****This role is currently based in Fairfax, VA and will relocate to New York City in February or March 2018.

Based in New York City as senior leadership, this role will drive the strategy, development and implementation of the Chick-fil-A culture, talent acquisition, talent development processes, and training programs for Chick-fil-A in Midtown, NYC. The ideal candidate will have a high degree of professional maturity, entrepreneurial spirit, and executive level presence. The person in this role should have the ability to develop relationships with the restaurant’s Owner/Operator, HR leaders, key business partners, and corporate staff. Key competencies required in this role include: strategic and systemic thinking, process design, creativity and a results-obsession with strong talent development expertise. We are intent on creating an organization that is renowned for being the greatest talent development company in the country…that means development, leadership, and empowerment at every level, full time, part-time, Seasonal…regardless of grade and title. We are looking for the individual with the creativity, Drive and Passion to help us achieve this vision!

The Director of Talent is part of a small-scale team or board of directors who advise the Owner/Operator on the strategic direction of the business in pursuit of excellence and help translate the Operator’s vision and intentions into reality and then sustain it. The Director of Talent role is critical in ensuring that Chick-fil-A Fair Lakes is successful in the following areas:

- Training Programs
- Talent Development and Stewardship
- Talent Acquisition
- Culture, staffing, and operations


• Cast a compelling vision for developing talent.
• Lead the methodology and process design of a scalable solution providing leadership development to 100+ employees.
• Create & execute a learning strategy inclusive of blended learning programs.
• Design developmental pathways for every level employee and ensure quality execution.
• Partner directly with Operations to design and execute a strategy to create and maintain Positive Employee Relations across the entire restaurant maintaining a culture that engages directly with leadership.
• Reimagine, create, and lead execution of a talent and performance management process across the entire staff, with a specific focus on a simple, effective and value-adding methodology.
• Source and lead a high performance talent/HR team and of 90% A players.
• Develop and monitor metrics to assess the impact of development activities on the business including evaluation of staff.
• Scale services and tools – design solutions, processes and procedures that will scale with the Company’s growth in volume and complexity - successfully manage all aspects of implementation working in partnership with operations.
• Define key performance indicators – develop metrics and core programs and track delivery against program objectives, lead improvement initiatives and encourage a culture of excellence, efficiency, innovation, and customer service.
• Establish and strengthen relationships with the local businesses, visitors, community, and government.
• Work closely with the Operator to proactively implement systems to mitigate risk and respond to any HR-related legal issues (unemployment claims, etc).
• Organize and maintain office and employee files and ensure legal compliance (New York City, DOL, etc).
• Oversee Talent Acquisition to accomplish key metrics on performance, retention and turnover and meet or exceed annual goals.
Perform job analysis and carefully craft compelling and accurate job descriptions and clarify roles for all positions.
Required Skills


• Intelligence
• Analytical Skills
• Judgment/Decision Making
• Conceptual Ability
• Creativity
• Strategic Skills
• Pragmatism and ability to scale
• Risk Taking
• Leading Edge
• Experience
• Track Record
• Integrity
• Resourcefulness and Initiative
• Organization/Planning
• Excellence
• Independence
• Stress Management
• Self-Awareness/Feedback
• Adaptability
• Entrepreneurship Spirit
• First Impression
• Likability
• Listening
• Guest Focus
• Team Player
• Assertiveness and Confidence
• Oral Communications
• Written Communications
• Political Savvy
• Negotiation Skills
• Persuasion
• Selecting A Players
• Development/Training/Coaching
• Goal Setting
• Empowerment
• Performance Management
• Redeploying B/C Players
• Team Builder
• Diversity
• Running Effective Meetings
• Vision
• Change Leadership
• Inspiring Followership
• Conflict Management
• Energy/Drive
• Enthusiasm/Passion
• Ambition
• Compatibility of needs
• Chemistry
• Balance in Life
• Tenacity


• Bachelor’s Degree in Business, Organization Effectiveness, OD/Leadership, HR or related field.
• Minimum of 3 years directly related experience in a for-profit company.
• Experience leading at least one selection, contract negotiation, implementation and ongoing maintenance of a technology system (ie LMS, ATS, HRMS, etc.).
• Proficiency leading the design of learning for a variety of modalities inclusive of blended methods such as instructor led, eLearning, self-paced, virtual, social, mentored, micro and mobile.
• Must demonstrate expertise in building and managing 3rd party relationships to support the development and delivery of talent development programs and interventions.
• Strong project planning and management skills and demonstrated ability to effectively manage stakeholder relationships
• Minimum 3 years’ experience managing a team.
• Experience handling sensitive and confidential issues with employees.
• Experience handling HR-related legal issues and ensuring compliance.
• Experience handling PR and social activism issues both internally and externally.
• This person must have or be willing to engage in and gain, thorough hands-on approach, an understanding of operations in a Chick-fil-A restaurant and enjoy a manual labor and/or physical aspect of the operations.
• Desirable Skills
• PHR or SPHR preferred
• Experience leading talent development in a diverse organization is desired.
Special Instructions
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Chick-fil-A Fair Lakes
4516 Fair Knoll Dr
Fairfax, VA 22033
(703) 222-1096
Hours of operation
  • Mon: 6:00am - 10:30pm
  • Tue: 6:00am - 10:30pm
  • Wed: 6:00am - 10:30pm
  • Thu: 6:00am - 10:30pm
  • Fri: 6:00am - 10:30pm
  • Sat: 6:00am - 10:30pm
  • Sun: Closed