Reports to: Operations Directors, Sectional Directors, & Coaches

Objective: The Team Member manages provides consistently remarkable experiences for each guest, all day, every day. This position focuses on correct processes involving Quality of Guest Experience, Product, and Environment and works closely with the Coaches to ensure operational goals are met.

Vision: Provide CARE and Comfort

- Hospitality
Conduct table touch-ins are every 15 minutes to refresh beverages and clear trays.
Ensure that the Figure 8 Process in Dining Room is functioning and efficient – ensuring
1st and 2nd Mile Behaviors are occurring
Check/maintain restaurant exterior every 60 minutes.

- Performance
Ensure DT window time is < 30 seconds - ensuing the food beats the car to the window
Help dine-in guests within 60 seconds of entering the queue – ensure activation of
upstream ordering when appropriate.
Ensure that the restaurant is cleaned/refreshed at all times.
Ensure shift transitions include walk-throughs/checklists so that the next shift is set up

- Organizational Alignment
Full-time - Work a minimum of 34 hours per week in order to ensure maximum understanding, alignment, and effectiveness.
Connect regularly with Coaches during shifts to better personal understanding of processes and learn how to perform at a higher level.
Summary of Expectations:
Oversee/implement the following components.

- Operations Foundations
Food Safety - Ensure a food safety culture where knowledge is a foundational learning with the Food Safety 5
Health & Hygiene – Stop the spread of germs from dirty hands and sick Team Members.
Cleaning & Sanitation – Clean and sanitize food contact and non-food contact surfaces to keep the kitchen free of germs.
Preserve a safe work environment by ensuring knowledge and respect of the Employee Health Policy.
Maintain a clean, sanitary environment in HOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.
Execute all LEAN systems (chicken entrees, prep, thawing, etc.) to protect quality and food safety.

- Being a Team Mate
Help to Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.
Help others, setting the standard for the correct way that all processes run and help fellow team members identify opportunities in their processes
Communicate any additional personal coaching needs/desires to the coaches daily
Collaborate with other Team Members on best practices and areas of opportunity to ensure business growth and smooth operation. 

- Guest Experience
Ensure Core 4 and Second Mile Service behaviors
Optimize guest experiences by ensuring that speed and accuracy processes are held in high regard without rushing guests.
Maintain a clean restaurant that is conducive to remarkable experiences.

- Facilities and Equipment
Properly clean and maintain restaurant equipment.
Communicate equipment repair needs to Directors of Operations.

- Financial Performance
Be fiscally responsible and a good steward of the resources provided

- Organizational Alignment
Ask great questions for understanding and learning
Ensure you understand what is required and have the resources needed to accomplish the given tasks
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A - Short Pump
3380 Pump Road
Henrico, VA 23233
(804) 364-0200
Hours of operation
  • Mon: 6:00am - 10:00pm
  • Tue: 6:00am - 10:00pm
  • Wed: 6:00am - 10:00pm
  • Thu: 6:00am - 10:00pm
  • Fri: 6:00am - 10:00pm
  • Sat: 6:00am - 10:00pm
  • Sun: Closed