Description
To build up our leaders’ and team members’ performance to achieve our desired Front-Counter results. To create and execute systems and processes that continuously improve our guest and team member experience through the Front-Counter, Dining Room, and Mobile Curbside.
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Requirements/Responsibilities
Responsibilities:
Ensure successful execution of curbside, front counter, 3rd Party, and Dining Room/Patio
Maintains cleanliness of dining room, patio, bathrooms and FOH
Manages labor productivity
Trains and develops team members and leaders
Ensures CEM target scores are being met
Oversees Front Counter systems and processes
Enforces adherence to quality standards and policies
Holds FOH team members accountable to all policy standards
Empowers team members to perform 2nd Mile Service
Creates self-reliant teams
Troubleshoots issues with IT, equipment, and processes
Organizes weekly schedules for Front of House
Exemplifies the core service and hospitality values of Chick-fil-A
Demonstrates knowledge of the brand and menu items
Enforces Chick-fil-A operational policies and procedures
Attend and contribute to weekly Director Meetings
All other tasks as assigned

Required Competencies
Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning

Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy

Time Management: organization, high capacity, meets deadlines, prioritizes most important goals, and makes wise decisions

Adapts and Innovates: copes with stress and change, adjusts quickly to changing priorities and conditions, generates new approaches to problems

Develops People: coaches team in their current roles to improve performance and prepare them for future roles

Growth-oriented: Explores new ideas and opportunities to produce results for the CFA business

Requirements:
Full-Time, 40+ hours per week, open availability required
Ability to lift 50 pounds
Ability to be on your feet for extended periods of time
Special Instructions
Please do not send any emails, resumes, or call.
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Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

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Chick-fil-A Roseville
2090 Snelling Ave N
Roseville, MN 55113
(651) 636-0144
www.cfaroseville.com
Hours of operation
  • Mon: 6:30 AM - 10:00 PM
  • Tue: 6:30 AM - 10:00 PM
  • Wed: 6:30 AM - 10:00 PM
  • Thu: 6:30 AM - 10:00 PM
  • Fri: 6:30 AM - 10:00 PM
  • Sat: 6:30 AM - 10:00 PM
  • Sun: Closed