Description
The Restaurant Manager for the Front of House (FOH) assists the FOH Directors in leading all parts of the customer facing area of the business. The overall goal will be increasing efficiency, accuracy and creating a “REMARKable” guest experience in the FOH. With the full understanding that this starts with creating an environment for a “REMARKable” team member experience. It is crucial for the Manager to understand Chick-fil-A’s Recipe for Service how this affects the guest experience.

Benefits:

-Paid Time Off Accrual Starts after 90 days

-Employer Contribution to Employer Sponsored

-Health Care Plan

-Dental Plan

-Vision Plan

-Life Insurance

*Enrollment is available after 90 days of employment

-Eligible after 1 year of employment for participation in Employer Sponsored Retirement Plan with match

-Meal While on Shift

-Uniform Allowance

-Extensive Training Program

-Opportunity for Advancement to a Leadership Position

-Opportunity to apply for a Chick-fil-Scholarship for College, Technical School, Graduate School
More
Requirements/Responsibilities
Responsibilities and Expectations

● Understand the mission, vision, and values of Chick-fil-A Quakertown
● Embody the values: teamwork, personal excellence, customers first, humility, integrity, maturity, servant leadership, and continuous improvement of self and the operation ● Maintain expertise on all Chick-fil-A procedures and operational requirements: Pathway training, ServSafe Certified
● Ensure all team members understand how crucial hospitality is to the guest’s overall experience
● Collaborate with the Training Director, Hospitality Director and the Front of House Operations Director to coach and develop team members on etiquette and hospitality ● Collaborate with the Operator, FOH Operations Director, and the BOH Operations Director to execute daily operations that will achieve the overall results and goals of that have been set for the business
● Track speed of service times, transaction counts, sales, check averages, and the cashier keystroke summaries, and use the information in these reports to adjust procedures as necessary to improve the experience and track fulfillment of goals
● Expected to pursue continual improvement of the front counter guest experience through interaction with other Directors, visits to other stores, web resources, and continual review with other leaders
● Understand all aspects of execution in the Drive Thru, Mobile, Front Counter and should be comfortable working, training, coaching and mentoring in all FOH positions. ● Understand all policies of the employee handbook help to create a 0% drama workplace ○ Uniform and appearance standards
○ Employee meals and break policy
○ Labor laws by age
○ Employee illness policy
○ Addressing in a timely manner any disciplinary issues that may arise
○ Procedures for reporting harassment and unprofessional conduct in the workplace

Success Measurements

● Team members understand how crucial hospitality is to the guest’s experience ● All team members execute the CORE 4, 100% of the time.
● Consistency in execution of procedures between dayparts
● Team members suggestive sell in a way that enhances the guest’s order ● Each guest recognized and treated with honor dignity and respect
● All CEM scores in the top 20% for the chain
Special Instructions
Please do not send any emails, resumes, or call. We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application and a Resume.

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Chick-fil-A - Quakertown
602 N West End Blvd.
Quakertown, PA 18951
(215) 538-8848
chick-fil-a.com/locations/pa/quakertown
Hours of operation
  • Mon: 08:00 AM - 10:00 PM
  • Tue: 08:00 AM - 10:00 PM
  • Wed: 08:00 AM - 10:00 PM
  • Thu: 08:00 AM - 10:00 PM
  • Fri: 08:00 AM - 10:00 PM
  • Sat: 08:00 AM - 10:00 PM
  • Sun: Closed