Description
Assistant Managers (AM) have proven to be competent and high-character leaders within the operation, and begin to take on more responsibility within the business. AM’s are primarily responsible for shift-leading in their department (FOH/BOH), ensuring that the needs of the business, our guests, and our team are appropriately met, and supporting the Manager-on-Duty (MOD) by serving in an MOD capacity as needed. Opening, closing, and cash management skills are required to fully execute the role of the AM. AM’s are expected to be excellent stewards of both our business and our team.
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Requirements/Responsibilities
--Outcomes--
Lead one area of the business (FOH/BOH) at the shift level
Lead the team confidently through accountability and encouragement
Support other departments with effective communication and compassion
Serve as MOD when required, especially for opening and closing
Understand and work to achieve the goals of the business

--Characteristics--
Serving
Level-headed
Decisive
Awareness
Organized
Detail-oriented


--Responsibilities--
-Available 4 days and 30+ hours per week, opening and/or closing required.
-Perform all responsibilities of previous positions as required, and hold fellow Team Members accountable to these responsibilities as it pertains to procedural, cultural, and brand standards.
-Serve as a shift leader and primary contact for TMs in your department, and work autonomously to care for the team and communicate TM needs to the MOD.
-Be the primary driver of the Winning Hearts Every Day Strategy (Great Food, Fast & Accurate Service, Genuine Hospitality) and departmental LEAN strategy.
-Serve in an MOD capacity as required to ensure departmental stewardship as it pertains to team member care, guest care, cleanliness, labor cost, food cost, etc.
-Understand stewardship goals, the resources provided to manage them, and work toward these goals by providing relevant coaching to the team.
-Complete required assessments and coach TMs based on assessment results.
-Attend departmental and Newport Leadership Team meetings as required. Arrive prepared in order to actively participate and contribute to discussion as necessary.
-Manage, track, and communicate TM discipline as necessary. Prepare for and execute TM evaluations as required. Communicate departmental training needs as they arise.
-Report repair and maintenance needs as soon as reasonably possible, and act to rectify these issues when necessary.
Special Instructions
Please do not call or send any emails.

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Chick-fil-A Newport Pavilion
95 Carothers Road
Newport, KY 41071
(859) 491-4232
www.cfanewport.com
Hours of operation
  • Mon: 06:00 AM - 10:00 PM
  • Tue: 06:00 AM - 10:00 PM
  • Wed: 06:00 AM - 10:00 PM
  • Thu: 06:00 AM - 10:00 PM
  • Fri: 06:00 AM - 10:00 PM
  • Sat: 06:00 AM - 10:00 PM
  • Sun: Closed