Role Summary

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities

Oversee a particular function of the restaurant (see below) while working your scheduled shift.
Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
Shift management – breaks, communication, call-off management, discipline, reward & recognition
Consistently coach and mentor team members around eTrain and best practices.
Empower, encourage and provide feedback to team members on a daily basis
Ensure all team members on shift are aware of plan for the day.
Ensure store is neat, clean and organized at all times.
Train team to present food to guests with neatness and attractiveness.
Appropriately handle all customer issues and play a positive role in customer recovery.
Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
If closing, control pre-close functions while not compromising service and food quality standards.
Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
Back of the House (BOH) – Follow all waste tracking procedures at all times.
BOH – Is aware of food cost and labor cost best practices and works to implement them at all time


Outstanding communication skills
Great verbal communicator
Leader (track record of achievement)
Desire for ongoing training/education
Ability to work in a team environment
Detailed & keenly observant
Ability to make decisions quickly
Ability to motivate others
Proven history of consistently performing at a high level
Competency in area of responsibility
Embodies the Restaurant’s vision
Unquestionable integrity and represents Chick-fil-A well
Lead the business to achieve labor/food cost targets and speed of service goals
Anticipates problems before they happen
Passion for operational excellence in everything you do
Responsible for money, food, labor, and training systems
Must be available for nights and weekends (Sunday closed)

Highly competitive wages \* Sundays Off \* Professional and Fun Team Environment \* Free Meals \* Scholarship opportunities up to $25,000 \* Career Options \* Leadership Development Program
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Lower Nazareth
3750 Dryland Way
Easton, PA 18045
(610) 250-5651
Hours of operation
  • Mon: 6:30 am - 10:00 pm
  • Tue: 6:30 am - 10:00 pm
  • Wed: 6:30 am - 10:00 pm
  • Thu: 6:30 am - 10:00 pm
  • Fri: 6:30 am - 10:00 pm
  • Sat: 6:30 am - 10:00 pm
  • Sun: Closed