At Chick-fil-A we are always looking for leaders; not only are we looking for leaders, we are looking for leaders who have a passion for developing others. A shift leader is a crucial part of our business. A shift leader is the face of the restaurant during their shift and is responsible for ensuring each guest that visits walks away having a remarkable experience
- Role -
To plan, setup and execute the operations of the restaurant on a daily and weekly basis. The leader will work in tandem with the rest of the team on a daily basis, focusing on communicating goals and values, while helping all team members stay positive, on task and efficient. From a structure standpoint, there will be times when this leader is Person in Charge, and other times when they perform more of an operational/positional role. Regardless of role for a specific day, this person is expected to lead at all times. A summary of characteristics, requirements and responsibilities are listed below.

- Characteristics and Requirements -
Encouraging and positive attitude
Show drive and leadership capability
Willing heart to serve and learn
Noticed for exceptional work and coaching by leadership team and team members
Able to handle responsibilities and take initiative
Reliable with availability
Is known for being a TEAM PLAYER, exceptional work ethic and getting along with others
Mature and professional regarding business workings and relationships
Team Player – encourages others to grow and celebrates their accomplishments
No sense of entitlement
Takes ownership of mistakes and does not make excuses
High level of integrity, character and values doing what is right instead of being right
Front of House Manager Application
Unanimous vote of approval from Director Team – pending Operator approval
Completion of all Front of House Pathway Stages; approval from training Director
Available to close at least 3 days per week, willing to work 45 hours per week

- Base Responsibilities -
Ability to organize and lead shift in its entirety
Strong knowledge and ability to execute the following Operational tasks:
Front of House team member systems and positions
Drive Thru/iPOS systems
Mobile/On Demand Ordering
Cash Management and Accountability: Loomis, Smart Safe and daily cash
Back Office Software: inFORM, Servicepoint and @CFA Home
Vendors – who to call in what situations
Complete knowledge and mastery of Front of House operations
Specific capacity role outside of daily operations (ordering, HR, training etc.)
Ability to open or close the restaurant as lead – without presence of a Director
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

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Chick-fil-A - Erie
7160 Peach St.
Erie, PA 16509
(814) 868-8557
Hours of operation
  • Mon: 6:30 AM - 10:00 PM
  • Tue: 6:30 AM - 10:00 PM
  • Wed: 6:30 AM - 10:00 PM
  • Thu: 6:30 AM - 10:00 PM
  • Fri: 6:30 AM - 10:00 PM
  • Sat: 6:30 AM - 10:00 PM
  • Sun: Closed