Description
Position Available

Team Lead (Shift Lead)

At Chick-fil-A Encinitas, the Team Lead role is more than just a job… it's an opportunity! We believe in partnership with our leaders in providing the opportunity to grow professionally and personally. Our Team Leads are more than what is more commonly referred to as "Shift Leaders". Our Team Leads do more than run shifts: they lead a team of motivated team members!

The Chick-fil-A Encinitas Difference is CARE

What makes us different is how much we care about our guests, our food, our service, and our team. Chick-fil-A Encinitas' vision is to be Encinitas' most caring and influential business.

Caring for our guests starts with local ownership. Danny Putnam is our Owner/Operator who not only lives right here in our community, but he and his family are deeply involved in the business, leadership development, and operations. When ownership cares for the leadership staff, team members are cared for. When team members feel appreciated and cared for this naturally overflows to our guests, which is why Chick-fil-A is consistently rated the #1 favorite restaurant in America.


32 hours + > per week
Be available to work a minimum of four (4) full shifts per week
Pay Rate: $20 / hour

Characteristics of the Leader:
• Embodies and is able to lead by our 4 main values: Positive Attitude, Transparency, Team Work, and Continuous Growth.
• Is able to communicate the values and how they are important for the restaurant.
• Is performance driven and competitive
• Use strong interpersonal and communication skills
• Is able to effectively lead and motivate team members in the kitchen and prep resulting in high performance, cleanliness, food safety, and strong culture.
• Displays CFA Core 4
• Manage time well (stewardship)
• Is able to effectively lead team members in the Drive Thru and Dining Room resulting in high performance, cleanliness, guest experience, and strong culture.
• Understands and displays the ability to have a united relationship with the executive team and Restaurant Leaders
• Professional communication with leaders and team members
• Is able to keep confidential information and about team members or leadership discussions
• Is able to keep confidential information and ideas about upcoming changes until they become official
• Is a problem solver - able to identify problems and take initiative to finding and providing solutions
• Stays calm, composed, and focused under stress
• Has a knack for turning guests with complaints into raving fans
More
Requirements/Responsibilities
Team Leaders are responsible for leading their teams to perform to the standards of Chick-fil-A including team member experience, guest experience, performance, food safety, stewardship, food waste, and culture.

• Manage money accurately and consistently - Drawer and Change Fund Counts
• Sets up effective game plans for the shift (people in their best positions)
• Understands and execute California break compliance
• Troubleshoots callout on the spot and communicates with Restaurant Leads
• Troubleshoots bottlenecks (be able to readjust the game plan to improve results quickly)
• Caress for guests concerns - effectively execute and be able to train the HEARD method for guest recovery
• Answers phone calls and common and emergent guest concerns and questions
• Manages employee safety/injury incidents
• Responds to guest safety/injury instances
• Effectively manages labor productivity of the FOH team
• Manages catering orders: order taking, organization, and fulfillment
• Manages food safety policies and practices and ensure team compliance
• Keeps track of daily Drive Thru car count goals (team reward payouts)
• Communicates disciplinary actions needed to Restaurant Leader
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Chick-fil-A - Encinitas In-Line DT
194 N El Camino Real
Encinitas, CA 92024
(760) 436-2622
chick-fil-a.com/locations/ca/encinitas
Hours of operation
  • Mon: 06:30 AM - 10:00 PM
  • Tue: 06:30 AM - 10:00 PM
  • Wed: 06:30 AM - 10:00 PM
  • Thu: 06:30 AM - 10:00 PM
  • Fri: 06:30 AM - 10:00 PM
  • Sat: 06:30 AM - 10:00 PM
  • Sun: Closed