Primary Duties and Responsibilities:

Creates strategies to build sales outside the restaurant, including food drops, DOC distribution, Spotlight, etc.

Oversees all Outside Sales efforts to ensure strict adherence to CFA systems & standards and customer expectations are met

Tracks sales and ROI of all Catering and OLD efforts, including labor cost control, foot cost, waste, etc.

Actively seeks to build and maintain relationships with organizations and frequent customers in the community

Trains, coaches and develops Catering Team and Delivery Team on entire processes

Catering Team:
To receive and process pick-up and delivery orders
To pack out orders accurately and in a timely manner
Ensure proper follow-up with catering guests to ensure an exemplary experience

Operator Led Delivery:
How to use Bringg and Digital Q to dispatch and manage delivery
How and when appropriate to batch orders for delivery
How to distribute tips to drivers at the end of shift
Ensures orders received (via email or phone) are inputted accurately and in a timely manner

Communicates with the Leadership and BTR Teams to ensure fulfillment of all catering and OLD orders

Constructs and maintains a catering tracking system to keep customer accounts and invoices accurate and up to date

Creates and administers specific safety operational training, as it relates to driving, maintaining, ande parking the catering vans and riding & parking OLD delivery bikes

Develops and oversees a proper inventory and equipment quality and management system

Takes deliveries and assist in outside sales as needed
*Ability to stand for up to 8 hours and lift up to 40 pounds
*Ability to multitask
*Ability to work at a quick, yet efficient and thorough pace
*Customer service-oriented, team-oriented, adaptable, dependable, strong work ethic, and *has a positive attitude
*Ability to communicate effectively with guests and team members
Special Instructions
Please do not send any emails, resumes, or call.
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Chick-fil-A Crystal City
2200 Crystal Drive G
Arlington, VA 22202
(703) 261-9786
Hours of operation
  • Mon: 7:00 AM - 10:00 PM
  • Tue: 7:00 AM - 10:00 PM
  • Wed: 7:00 AM - 10:00 PM
  • Thu: 7:00 AM - 10:00 PM
  • Fri: 7:00 AM - 10:00 PM
  • Sat: 7:00 AM - 10:00 PM
  • Sun: Closed