The Director of Operations of Talent is responsible for developing and executing a holistic Talent Program that includes recruiting and hiring top-tier talent, conducting onboarding and orientation, ensuring training excellence and maintaining team member engagement. The Director of Operations of Talent’s objective is to execute the strategies related to staffing and training at William S. Flores, LLC. The constant goal of the Director of Talent is to deepen our leadership bench, and strengthen our systems to offer a “REMARK”able experience to our guests.

The Director’s role is one that embodies character, chemistry, competency, and capacity. The Director of Operations is a forward-thinking partner providing systematic leadership to ensure the overall effort of the directors, shift leaders, team leaders, and team members. Directors must embody the highest form of integrity. Directors must be committed to growing the culture of the team, so that they can develop a fun and hospitable environment for growth to be nurtured. Additionally, the Director of Operations would primarily partner with the Operator and General Manager to take the business to the next level through excellent operations, a “REMARK”able Drive Thru experience, a thriving catering business, and a commitment to personal leadership development.
Ensure the restaurant is fully staffed at all times with talented team members and leaders.
Recruit, interview, and ensure proper training of all team members.
Oversee onboarding of all new team members.
Ensure all paperwork is filled out completely and accurately according to the Ohio Department of Labor guidelines.
Maintains organization and professional filling system of all team member paperwork.
Schedule and conduct orientations.
Ensure all new hires get uniforms and maintain uniform inventory.
Create a new hire review calendar, so that each new hire is evaluated within their first 60 Days.
Develops systems of retraining and certifications to encourage cross-training and promote growth of team’s operational capacity.
Schedule and conduct performance reviews with team members, team leaders, & assistant directors.
Provide evaluation, coaching and feedback to team members and leaders on a consistent basis.
Special Instructions
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Chick-fil-A Grandview Yard
Hours of operation
  • Mon: 6:00AM-10:00PM
  • Tue: 6:00AM-10:00PM
  • Wed: 6:00AM-10:00PM
  • Thu: 6:00AM-10:00PM
  • Fri: 6:00AM-10:00PM
  • Sat: 6:00AM-10:00PM
  • Sun: Closed