The Operations General Manager serves as guardian over this critical success factor on our Leadership team as a forward thinking-partner who is focused on leading the Operational Excellence pillar of the Creating Raving Fans Strategy in the restaurant.

The Operations GM is responsible for leading and overseeing all aspects of the restaurant.

This leader fosters team unity and delivers the highest quality products by meeting Chick-fil-A standards (requirements) while controlling costs.

The leader must have the strength and the capacity to train, develop and coach the Leadership Team
Required Qualifications:

* Experience as a leader in the customer service and/or production environment
* Proven ability to lead in quick paced environments as part of a team
* Basic computer competency

Duties and Responsibilities:

* Communicates employee performance and policy/procedure violations to Owner/Operator for appropriate handling
* Works with executive team to ensure appropriate daily and restaurant staffing levels
* Must be an excellent coach, communicator and team builder
* Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
* Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
* Serves as subject matter expert to leadership for ongoing hospitality and service support.
* Responsible for inventory management
* Responsible for the facilities management
* Complete understanding of each key position in both the front and back of the store
* Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 9 hours and lifting up to 40lbs.
* Demonstrate knowledge of the brand and menu items
* Follow sanitation and safety procedures
* Maintain regular and consistent attendance and punctuality
* Greet guests to make them feel comfortable and welcome
* Follow Chick-fil-A’s operational policies and procedures
* All other duties as assigned

Required Skills:

* Self-leader committed to personal growth
* Ability to handle multiple task at once
* Ability to work at a quick, yet efficient and thorough pace
* Team-oriented, adaptable, dependable, and strong work ethic
* Positive attitude
* Willingness to step outside of job role to assist in other roles
* Effective communicator
* Ability to communicate effectively with team members
* Honors and encourages others to follow the visions and values of the restaurant

Along with a competitive paycheck, you will work in a nurturing environment where you will continue to develop valuable business and people skills. You will be part of a High Performance Leadership Team where you will be encouraged and coached as a valued member of a supportive team.

Restaurant Team Lead / Crew Lead / Shift Manager is generally offered as full time or part time restaurant job.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager very helpful to the success at this job.
Special Instructions
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ACG Foods LLC DBA Chick-fil-A E. Colorado Blvd/Lake & Boylston
1700 E. Colorado Blvd.
Pasadena, CA 91106
(626) 793-7636
Hours of operation
  • Mon: 6:30 AM – 11:00 PM
  • Tue: 6:30 AM – 11:00 PM
  • Wed: 6:30 AM – 11:00 PM
  • Thu: 6:30 AM – 11:00 PM
  • Fri: 6:30 AM – 11:00 PM
  • Sat: 6:30 AM – 11:00 PM
  • Sun: Closed